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To fight fake news, leverage what is spreading it - The Crowd

SidsAvenue

In this post, I propose a solution to fight fake news using Crowdsourcing. The power of Crowdsourcing The power of crowdsourcing is everywhere to see. We have open-source software because people volunteered to release it on platforms like Github. The Solution to Fight Fake news using Crowdsourcing The solution is simple.

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What’s a Customer Success Handbook and why it’s important?

Gainsight

A good handbook should be crowdsourced. Review sections of the handbook and make improvements in team meetings. Have new team members review the handbook as part of their onboarding and ask them for improvements or corrections. . appeared first on Gainsight Software. How should a customer success handbook be developed?

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How we use Slack at Slack

The Product Coalition

For example, we run a weekly executive product review with a small group, sparing people’s time from unnecessary meetings, and then “pin” the notes in a public channel. Our Customer Experience team sends every tweet to @SlackHQ into a channel to review and discuss (we have #love-tweets and #beef-tweets).

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Crowdtesting – all you need to know

Usersnap

Let’s look at the primary “Crowdsourcing” concept first. Due to this disruption, traditional ways of innovation are insufficient. The collation of inputs from large groups is called crowdsourcing. Crowdsourcing happens online. Access to testing specialists has become limited due to these restrictions.

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What we learned moving sales and product upmarket together

Intercom, Inc.

In 2011 Marc Andreessen declared that software is eating the world. Here’s an example of how we collaborated with Product by focusing on the problems to be solved: Today we crowdsource the problems to be solved from folks on our Sales and Customer Solutions teams. Here’s how we did it with a few lessons we learned along the way.

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10 SaaS Knowledge Base Examples and Best Tools to Build Yours

Userpilot

There are many knowledge base software solutions out there: Userpilot offers a range of impressive features which drive customer value (compared to examples like Groove or Zendesk). Reduce customer churn due to friction. Get a demo and see how to build one without coding. Best knowledge base software for SaaS.

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Pulse Everywhere: The Biggest Product Announcements Ever From Gainsight

Gainsight

This year’s Pulse, our annual conference, now Pulse Everywhere in 2020 due to the current pandemic, is our incredible chance to share with the world our continued path towards the most meaningful innovation in our industry. . Vision and voice of the customer have made us the leader among customer success software vendors.