Remove Crowdsource Remove Policies Remove Vision
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What’s a Customer Success Handbook and why it’s important?

Gainsight

Much like an employee handbook, your CS handbook is a central repository of your customer success policies, procedures, guidelines and more. Maintain alignment: A handbook helps you share your vision and your system with peers, stakeholders, and team members. A good handbook should be crowdsourced. Vision Page.

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Black Women’s Business Collective founder Zanade Mann on advocating for your peers

Intercom, Inc.

What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. But landing financing is almost impossible without a strategy, an idea of the market, and a clear vision for your company. You affect policy.

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Maximize Engagement as a Remote Product Leader

ProductPlan

Aside from regularly scheduled check-ins, remote leaders also benefit from having an open-door policy, even when there’s no actual door involved. And crowdsource ideas for future activities and let the team vote for their top picks via a poll to ensure that as many people as possible are excited about participating.