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What’s a Customer Success Handbook and why it’s important?

Gainsight

Maintain alignment: A handbook helps you share your vision and your system with peers, stakeholders, and team members. A good handbook should be crowdsourced. Review sections of the handbook and make improvements in team meetings. Ask team members to log change requests either as comments in the book or in another system.

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4 learnings from joining a US – Japan Design and Marketing Agency

freshtrax

My previous company was an online marketplace of independent artists and designers with the company crowdsourcing art and graphic design through monthly design challenges. work schedules are individually managed due to the nature of the work and the client’s decisions. Although our office hours are from 9 a.m. – 5 p.m.,

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How we use Slack at Slack

The Product Coalition

For example, we run a weekly executive product review with a small group, sparing people’s time from unnecessary meetings, and then “pin” the notes in a public channel. Our Customer Experience team sends every tweet to @SlackHQ into a channel to review and discuss (we have #love-tweets and #beef-tweets).

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Crowdtesting – all you need to know

Usersnap

Let’s look at the primary “Crowdsourcing” concept first. Due to this disruption, traditional ways of innovation are insufficient. The collation of inputs from large groups is called crowdsourcing. Crowdsourcing happens online. Access to testing specialists has become limited due to these restrictions.

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The Korean Game Market: A Comprehensive Overview

The Product Coalition

In this article we’ll briefly review the Korean game market and see what kind of players prefer what kind of games. Kakao is the most popular messaging system in Korea and is the second-largest channel for mobile game distribution (Google Play, obviously, is number one).

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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

In this episode of Inside Intercom, Brian Scanlan , our own Principal Systems Engineer, sat down with Will to talk about all things s taff engineer – what it is, how to get there, and what happens when you progress beyond a senior engineering role. What’s the right way to do this in your company? Another one that I think about is preening.

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The Top 7 Product Management Software Systems You Should Know About

Bain Public

Bain Public’s experienced group of product managers reviewed the following 7 product management software systems, helping product managers with a wide variety of tasks such as product strategy and roadmapping, task management, customer feedback, user testing and much more. 1. : Roadmap and Build Products Customers Love Aha!