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Quality and consistency: Best practices for building a strong, scalable support experience

Intercom, Inc.

As Chris puts it: “Because we’re a support tool and we’re from a support background, everybody at Klaus knows how to do customer support – from our head of product, to our CTO, to our developers. Balancing technology with a personal touch.

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Your Audience’s Real Roadmap Questions

Mironov Consulting

Remember that outbound marketing teams are focused on generating interest among customers at the top of the funnel and in the renewal cycle. ” It’s a rare executive who doesn’t push her/his VP Engineering or CTO hard on productivity, hiring ramps and fanciful notions about increased commitments leading to better outcomes.

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Kevin Indig on searching for meaning and the meaning of search

Intercom, Inc.

Atlassian does not have an outbound sales team. It’s the idea that a product is instead of being sold tops-down, say you will sell to a CTO or a CFO or whoever on the C-suite, it is bottoms-up as in a developer would bring in an Atlassian product like Jira, and would use that. Kevin: Yeah, that’s true.