Inside the AI Revolution in Digital Banking UX: Case Studies, Data, and Strategic Takeaways
UX Planet
JUNE 30, 2025
By comparison, the next-highest was telecommunications, at 37%, with other sectors generally lower. But 2024 brought a broader vision: banks started to tailor digital experiences for people with cognitive differences, mental health challenges, language barriers and more — areas in which AI’s adaptability is key.
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