Userpilot

APRIL 17, 2024

Want to understand what customers think and how they behave in your product ? If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Read on to learn more.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Reporting Tools 102

Userpilot

APRIL 29, 2024

In today’s post, we’ll explore how in-app help can help you improve customer onboarding. TL;DR In-app help (or in-app support ) refers to the provision of assistance and guidance directly within a software application or platform. In-app help is an effective way for customer onboarding , and it has a lot of benefits.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Communications 52

Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Are you looking for an onboarding solution for web or mobile apps? Do you need it to support customer or employee onboarding processes? To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. Ready to dive in?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

UX Studio

OCTOBER 11, 2022

Best Practices for Improving Digital Customer Experience. What is Digital Customer Experience? Digital customer experience, or digital CX, refers to all digital or online interactions between your brand and your customers. People fall in love with the experience , not the technology behind it. Increased retention

Customer Experience 84

Customer Experience User Testing Analytic Tools Customer Feedback 84

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Intercom, Inc.

APRIL 6, 2022

For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. Tailored, in-context experiences have become table stakes, making the one-size-fits-all approach to customer communication a thing of the past.

Customer Experience 230

Customer Experience User Testing Customer Feedback Customer Communications 230

Userpilot

JUNE 27, 2023

We understand that choosing the right platform can be challenging, and traditional review sites may not provide sufficient information. That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. What is HelpScout best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52