Customer Communications, Dashboard, Inbound and Testing

9 Must-Have Features To Look For In Customer Engagement Platforms (CEPs)

Userpilot

JULY 19, 2021

The study showed that companies that get customer success right prioritize technologies that improved customer experience. A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. What is a customer engagement platform (CEP)?

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Intercom, Inc.

MAY 12, 2021

Without this knowledge, it’s inevitable that your customer communication will remain impersonal and inefficient, neither of which will empower your team to meet ever-rising customer expectations. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale.

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Product Management Today

9 Must-Have Features To Look For In Customer Engagement Platforms (CEPs)

Built for you: Custom Reports, Conversation Topics, Macros, and more to personalize customer communication

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