Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. What is marketing resource management (MRM)?

Analytic Tools 89

Analytic Tools Feedback Software Reporting Tools Customer Experience 89

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Help Scout debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? TL;DR Let’s explore how Userpilot, and Help Scout compare when it comes to user onboarding and other common use cases. Let’s get into it!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. How is AI changing customer service?

Artificial Inteligence 94

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 94

Userpilot

FEBRUARY 26, 2023

However, not all product marketing teams have mastered the art of digital customer engagement. In this article, we’re going to teach you how to measure digital engagement, four trends to stay on top of, and six approaches that you can use for your own digital customer engagement strategy!

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Experience 90

Userpilot

OCTOBER 20, 2022

The competition out there is increasingly stiff; you can’t be sure a customer will stay with you for long if they aren’t satisfied with your product. You’ll also see 13 practical ways to improve your score, and how user feedback software makes the process much easier. After their support ticket is resolved.

User Testing 90

User Testing Customer Feedback Feedback Software Customer Experience 90

Gainsight

JUNE 10, 2021

We learned how our customers went beyond the call of normal business activities to reach higher levels of productivity for themselves and their customers. We were incredibly proud of companies who strived to keep customers’ businesses alive in a show of genuinely human-first behavior.

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

Userpilot

MAY 2, 2022

NPS surveys offer one way to calculate your company’s NPS score, measure user sentiment , and understand how likely your users are to recommend your product to their friends. A high NPS score means more satisfied customers and low churn rates. We will dig into its features, pricing, the creation process, and better alternatives.

Feedback Software 86

Feedback Software Product Research Data Visualization Reporting Tools 86

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. Paul Adams shared three incredible new products that will take your Intercom experience to the next level: Surveys, Switch, and our next-generation Inbox.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

JUNE 27, 2023

We understand the challenges of selecting the ideal product adoption platform for your SaaS. That’s why we’ve undertaken a comprehensive comparison of these three tools. TL;DR LouAssist is a user-friendly product adoption and onboarding platform. Let’s dive right in! Try the best one!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52