Intercom, Inc.

MARCH 28, 2022

Third, the lines between sales, marketing, product, and support are blurring. When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

ProductPlan

MARCH 17, 2020

The roadmap needs to communicate the big picture to the organization — the initiatives that move the needle, expand markets, address competition, and create customer value. It’s challenging to communicate strategy in a list that’s 200 items long. Common outbound effort activities include: Competitive differentiation.

Outbound 80

Outbound Product Management Product Manager Inbound 80

Intercom, Inc.

MARCH 22, 2022

This ability to shift models, create product lines, and push them out to customers rapidly has changed everything. Which makes customer experience (CX) the most important differentiator and success factor your business has. Think of it this way: imagine your ideal customer. The answer? The Engagement OS.

Customer Communications 129

Customer Communications Customer Experience Customer Feedback User Friction 129