Customer Experience Framework Research Software Technical Cofounder 
Andrew Chen
DECEMBER 1, 2021
It’s the story of how messaging apps, marketplaces, workplace collaboration tools, multiplayer games, all share a common thread of being products that connect people with each other. For app stores, these are the developers that actually create the products. This the “Hard Side” of your network. The question is, how?
Alchemer Mobile
OCTOBER 22, 2020
Solving problems quickly, efficiently, and with customer needs as the north star separated the great brands from the good ones in a year that has completely changed the way we digitally engage with brands we love. Is there a pattern underlying how technologies hook us?Nir How to Create Products and Services Customers Want.
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Andrew Chen
MAY 28, 2019
In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.
Andrew Chen
MAY 28, 2019
In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.
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