Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. Let’s dive right in!

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. What is user research?

User Testing 105

User Testing Research Software Analytic Tools Feedback Software 105

Alchemer Mobile

MAY 17, 2022

As investment in digital transformation continues, mobile apps have become a primary channel of communication with customers. The customers themselves are driving this change. What is a customer feedback solution? Below we identify five steps to create a holistic mobile customer feedback solution.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Userpilot

JULY 9, 2024

What is a customer experience management strategy? We also share best practices for product teams seeking to optimize their strategies and enhance customer engagement throughout their journey with the product. Implement tactics to enhance customer experiences at various touchpoints. Why is it important?

Customer Experience 108

Customer Experience User Testing Research Software Data Visualization 108

Userpilot

JUNE 29, 2024

Collecting user feedback for your product is an essential step in improving your offerings. It helps you understand user expectations and work on your product accordingly. And this is where product feedback management comes in handy. Use survey analytics to visualize your feedback data and observe trends in it.

Feedback Software 100

Feedback Software User Testing Analytic Tools Customer Feedback 100

Userpilot

JUNE 10, 2024

Understanding and addressing user problems is a fundamental aspect of effective UX design. By proactively seeking out and resolving these issues, designers can create more intuitive, enjoyable, and effective user experiences. That also helps with customer retention. Let’s get right to it. Let’s get right to it.

Data Visualization 104

Data Visualization Analytic Tools Research Software Feedback Software 104

Userpilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. Recruiting usability test participants via email.

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Userpilot

JULY 21, 2024

Embarking on a career as a UX researcher involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful UX researcher. Looking into tools for UX researchers? Let’s dive in!

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

JULY 22, 2024

In a fast-paced industry like SaaS, leveraging business analytics effectively can be the key to staying competitive and driving product growth. Business analytics offers invaluable insights that help SaaS companies optimize operations, enhance customer experiences, and make data-driven decisions.

Data Visualization 104

Data Visualization Analytic Tools Research Software Feedback Software 104

Userpilot

AUGUST 10, 2022

What is customer insight, and why is it essential for SaaS companies? As a product manager, you should collect customer insights to understand how users feel about your products and services. What part of the user journey makes them happy or upset? So let’s learn how to collect and act on customer data!

Data Visualization 98

Data Visualization Customer Feedback User Testing Customer Experience 98

Userpilot

JULY 21, 2024

Whether you’re looking to deepen your expertise, stay updated with industry trends, or find practical tools to enhance your workflow, the right resources are essential for continuous growth and success. Interested in enhancing user onboarding and gathering user feedback? What does a UX researcher do?

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Userpilot

MAY 1, 2024

What’s the best way to ensure your product hits the right chord with users? A user needs analysis conducted with product analytics data lets you build products that address user pain points and exceed their expectations. In this article, we dig deeper into what user needs analysis is and how you can get started with it.

User Testing 110

User Testing Feedback Software Analytic Tools Research Software 110

Userpilot

JULY 1, 2024

Product market research is essential for comprehending your customer base, competition, and the prevailing trends within the industry. Conducting effective market research guarantees that your products are aligned with the marketplace and fulfill the needs of customers.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Userpilot

JUNE 29, 2024

Wondering how to create a user journey map for your SaaS product? Read on to learn about: Importance of user journey maps for product teams. Different user journey map types. User journey stages. User journey mapping process. Service-blueprint maps cover both user interactions and internal processes.

User Testing 111

User Testing Data Visualization Customer Feedback Customer Experience 111

Userpilot

JULY 23, 2024

This article will break down the stages of a product development life cycle and tools that can help you deliver a great product. Key stages of the product development life cycle: Ideation : Conduct market research and brainstorm potential solutions to the challenges. Conduct research with user surveys.

Analytic Tools 94

Analytic Tools Feedback Software Research Software Data Visualization 94

Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. Acknowledge user feedback with automated responses.

Product Research 104

Product Research Feedback Loop Feedback Software User Testing 104

Userpilot

MAY 7, 2024

Product adoption software is the lifeblood of the modern product management process. In this article, we explore what product adoption software does and identify 12 of the best product adoption tools on the market. TL;DR Product adoption software drives users to adopt a product through carefully curated product experiences.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

JULY 14, 2024

Starting a career as a UX researcher requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for UX researchers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Research Software 52

Research Software User Testing Product Research Analytic Tools 52

Userpilot

APRIL 29, 2024

What goes into creating a solid SaaS business model? Using the right SaaS design principles can help you build a product that offers value to users. That, in turn, can help drive user engagement and product adoption. Providing easy website navigation for new visitors helps convert them into free trial users.

Feedback Software 105

Feedback Software Research Software Analytic Tools Customer Experience 105

UX Planet

FEBRUARY 11, 2024

Photo by LUM3N on Unsplash Personalization in user experience is a very productive concept which all designers and builders should take note of. Personalized apps or websites make users feel like the platform just gets them and understands what exactly they need. What is Personalization in User Experience?

Customer Experience 79

Customer Experience User Experience Research Software User Testing 79

Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Ready to begin?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Ronke PM

JULY 16, 2024

Table of Contents Understanding Customer Needs is the Path to Innovation Product and Research Partnership Research-driven leadership in product management Final thoughts Innovation thrives when we can seize opportunities in moments of struggle. They turn to us for our products, solutions, and services. Times have changed.

User Testing 52

User Testing Product Research Research Software Customer Feedback 52

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

The Product Coalition

JANUARY 11, 2023

Photo by Dylan Gillis on Unsplash Market research and user experience research (UXR) are often confused as being the same thing, but they are actually distinct fields with their own goals and methods. This happened when I started to learn about UXR for the very first time back then in 2020.

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User Testing Product Research Data Visualization Customer Feedback 134

Userpilot

JUNE 29, 2024

Today’s article provides a practical guide to help you decide whether to build or buy your product analytics tool. TL;DR The build vs. buy strategy is a decision-making framework organizations use to determine whether to develop a solution in-house (build) or purchase it from an external provider (buy). Greater data security.

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Research Software 105

Userpilot

JULY 21, 2024

Embarking on a career as a UX designer involves a combination of education, skills development, and practical experience. TL;DR A UX designer, or user experience designer, focuses on enhancing user satisfaction by improving the usability , accessibility, and pleasure provided in the interaction between the user and the product.

Research Software 52

Research Software Analytic Tools Feedback Software Data Visualization 52

Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? It covers: What customer segmentation is and its benefits. Customer segmentation use cases. TL;DR Customer segmentation is the process of grouping users based on shared properties. If yes, this guide is for you!

Customer Experience 105

Customer Experience User Testing Customer Feedback Analytic Tools 105

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. What is Systems Thinking? Interrelationship: all parts affect each other within a system.

Research Software 107

Research Software Feedback Software Product Research User Testing 107

Userpilot

JUNE 24, 2024

Effective customer communication management creates the foundations for building successful customer relationships. Let’s explore the definition and importance of CCM, its current trends, and the best practices for your customer communication strategies.

Customer Communications 59

Customer Communications Analytic Tools Feedback Software Research Software 59

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

JULY 25, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of UX researchers is essential for success. In this guide, we’ll delve into the core responsibilities, salary insights, essential skills, and more, providing you with the knowledge and tools you need to excel as a UX researcher.

Research Software 52

Research Software User Testing Product Research Analytic Tools 52

Userpilot

JULY 17, 2024

The right persona examples can help you guide effective product strategies, ensuring that your offerings meet the needs and expectations of your users. Eight detailed persona examples to inspire your user research. Collecting high-quality data for personas ensures they are based on real user behaviors and needs.

User Testing 105

User Testing Research Software Data Visualization Feedback Software 105

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103