Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights.

Product Research 87

Product Research Feedback Software User Testing Customer Feedback 87

The Basics of Product Management

JUNE 30, 2020

An efficient and easy product feedback loop is an essential component of every successful product. Setting up an effective customer feedback loop is one of the primary responsibilities of the product team. Of all the product management skills , this is one of the most important ones.

Product Research 52

Product Research Feedback Loop User Testing Feedback Software 52

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. Sending email sequences post-sign-up to guide customers through the product. Use progressive disclosure to avoid overwhelming users.

Analytic Tools 71

Analytic Tools Feedback Software Research Software Customer Experience 71

Userpilot

DECEMBER 6, 2023

What does it have to do with product management or product design? TL;DR Product dogfooding is a testing practice. It involves teams using their own product internally to identify issues and opportunities for improvement. Use surveys , interviews, session recordings, and product analytics to gather insights.

Feedback Software 82

Feedback Software Analytic Tools Research Software Reporting Tools 82

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. In this article, we’re going to set you up for success with a whopping 20 ideas to draw from and use in your own SaaS. What better way to gather customer feedback ?

Product Research 85

Product Research Customer Feedback User Testing Customer Experience 85

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 79

Customer Feedback Product Research Feedback Software User Testing 79

Alchemer Mobile

NOVEMBER 8, 2022

includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. Closing the customer feedback loop. provides a scalable way for brands to close their feedback loop.

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Userpilot

MARCH 6, 2024

CRO is a practice with a lot of room to explore, hence, there are many tactics you can experiment with to optimize sales and product engagement. Chatbot Implementation : Using chatbots so your website can provide immediate answers to common user questions, reducing bounce rates and improving conversions.

Feedback Software 83

Feedback Software Research Software Analytic Tools Product Research 83

Usersnap

APRIL 2, 2019

Customer Feedback Loop is the process of enhancement for your products and services based on the feedback customers give you. It allows you to implement change according to what your customers have to say. But for many companies, the struggles lies in how to gather customer feedback?

Product Research 81

Product Research Feedback Loop User Testing Customer Feedback 81

Userpilot

JULY 20, 2021

The best SaaS teams in the world are using one simple and proven process as a guiding light : customer research. Let me guide you through the brass tacks of the only, may I say, “growth hack” that can safely lead your product to success. Yet Growth Marketing and Product Growth is not where I started. reported ICP.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

The Product Coalition

AUGUST 15, 2020

Illustration by Olga Zalite Show me a product manager who touts the importance of talking to customers and I’ll show you a handful who find it challenging to maintain such habit. Direct customer engagement is the best way to develop product judgement in order to make the right product decisions. I’m too busy.

Feedback Software 99

Feedback Software Research Software Customer Feedback User Testing 99

Alchemer Mobile

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

MARCH 19, 2024

Even if you’ve been a product manager for a while, a new feature rollout can be a challenging experience. Fear not, though, as this article provides lots of valuable insights into the process. We explain what a feature rollout is, why it is important for product teams, and how to conduct them. Ready to dive in?

Product Research 89

Product Research Onboarding KPIs User Testing Feedback Software 89

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. Discover user paths to app actions. Forgot password user flow.

Data Visualization 91

Data Visualization Customer Feedback Analytic Tools User Testing 91

Userpilot

JULY 5, 2022

Why is incremental innovation important for product managers ? Incremental innovation is a process of gradually modifying a company’s existing products or services through small improvements. Small but regular improvements are a more reliable way to achieve product-market fit. How is it different from other kinds of innovation?

Feedback Software 90

Feedback Software Analytic Tools Research Software Product Research 90

Userpilot

JUNE 30, 2022

What are UX surveys and when should you, as a UX designer use them? Conducting UX research and analyzing customer feedback helps you stay relevant to your customers and drive retention. Isn’t that what every SaaS company is aiming for? Segment your user base to trigger surveys for the right audience.

Product Research 90

Product Research User Testing Feedback Software Research Software 90

UX Planet

FEBRUARY 22, 2024

5-step process The Jobs to Be Done (JTBD) is a powerful tool in product design that helps teams focus on understanding the needs and objectives of their customers rather than just the product itself. Here’s how to use the JTBD framework in product design: [link] 1. Why do they want to use your product?

Product Research 91

Product Research User Testing User Friction Customer Feedback 91

UserVoice

APRIL 4, 2017

It’s no secret that product managers wear a lot of hats. The litany of tasks on a PM’s plate can seem overwhelming at a glance, but the market has responded to these challenges with a number of specialized solutions that many PMs now consider indispensable in their day-to-day. Data Analysis Tools for Product Management.

Analytic Tools 286

Analytic Tools Research Software Feedback Software Data Visualization 286

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot.

Product Research 75

Product Research Data Visualization Analytic Tools Feedback Software 75

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. What is qualitative feedback?

Feedback Software 90

Feedback Software User Testing Research Software Customer Feedback 90

Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits.

Analytic Tools 78

Analytic Tools Feedback Software Research Software Customer Experience 78

Userpilot

MARCH 27, 2024

The secondary navigation of your website or application can make or break product engagement —that’s how essential it is. TL;DR Secondary navigation refers to UI elements that guide users to additional information that may not be of primary importance but is still necessary for a comprehensive user experience.

Feedback Software 93

Feedback Software Research Software Data Visualization Product Research 93

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. In this article, we dive deep into what a product marketing framework is and explore its essential components.

Feedback Software 87

Feedback Software Research Software Analytic Tools Product Research 87

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. If you look into the problem carefully, you’ll see that all the relevant reasons for failure : changing requirements, weak arrangement, insufficient investment and test activities?

User Testing 125

User Testing Feedback Software Research Software Product Research 125

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Collecting customer feedback and closing feedback loops.

Feedback Software 90

Feedback Software Research Software Analytic Tools User Testing 90

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 80

Research Software Analytic Tools Feedback Software User Testing 80

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Lay out a customer journey map.

Analytic Tools 74

Analytic Tools Feedback Software Research Software Data Visualization 74

Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? We also explain why it’s important for product managers and share useful tips. This is more cost-effective and allows organizations to improve the customer experience in the long run. Finally, implement the solutions and monitor their impact.

Feedback Software 101

Feedback Software Analytic Tools Research Software User Testing 101

Userpilot

NOVEMBER 10, 2022

Customer pain points are important to reveal when you want to improve product engagement and grow fast. If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. In this article, we’ll cover: What are customer pain points? Let’s get started.

User Friction 81

User Friction Customer Experience User Testing Product Research 81

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Address customers by name.

Data Visualization 89

Data Visualization Feedback Software Analytic Tools Research Software 89

Userpilot

SEPTEMBER 8, 2023

Are A/B testing mistakes limiting your ability to drive engagement and conversion? But here’s a fact: many SaaS companies are going about A/B testing the wrong way. 13 AB testing mistakes companies are making: Thinking that A/B tests work for testing landing pages only: It doesn’t. Avoid this.

Product Research 81

Product Research User Testing Analytic Tools Data Visualization 81

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? And your role at a customer success team? Lay out a customer journey map.

Analytic Tools 62

Analytic Tools Feedback Software Research Software Data Visualization 62

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. The 2022 NPS benchmark for SaaS is 41.

Product Research 85

Product Research Feedback Software Analytic Tools Research Software 85

The Product Coalition

NOVEMBER 1, 2020

The right data and experimentation tools. A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. To have a successful experimentation program, the product managers need 3 things: 1. The right data and experimentation tools.

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

The Product Coalition

MAY 25, 2021

The value of a test kitchen when creating a product is immense. The ability to test and iterate based on real usage with real users is invaluable to getting to the root of a problem, understanding a user’s existence, and removing friction. So, what does a product test kitchen look like?

Research Software 109

Research Software Feedback Software User Testing Product Research 109

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Market Development involves selling existing products to new markets. To see how Userpilot helps SaaS companies grow, book the demo!

Feedback Software 90

Feedback Software Analytic Tools Research Software Data Visualization 90

The Product Coalition

AUGUST 3, 2023

How to Achieve Success in Your Product Strategy In today’s rapidly evolving market, having a clear product vision and a well-defined strategy is essential for the success of any tech product. A compelling product vision is a guiding light, providing direction and purpose to the development process.

Vision 123

Vision Product Research User Testing Roadmap 123