Intercom, Inc.

APRIL 7, 2020

Below, we share how the outbreak has impacted three key support metrics – inbound volume, wait times, and CSAT scores – and advice from respected leaders on how to continue caring for your customers in a crisis. Inbound volume is spiking for half of support teams. For B2C teams, customer satisfaction is taking a hit.

Customer Experience 217

Customer Experience Reporting Tools Research Software Data Visualization 217

Userpilot

DECEMBER 19, 2022

Your brand positioning should clearly state which pain points business-to-business customers can alleviate by buying the product or service and mention unique selling points (USPs) that make your solution better than competitors. Inbound marketing may be the most commonly covered approach but it won’t be a fit for every SaaS company.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

JANUARY 10, 2022

Customer churn is a metric that tells you how many customers you’re losing in a given period. Calculating your churn rate and analyzing the data can tip you off on which product flaws may be causing the losses. Churnzero dashboard. Churn rate. Self-support systems. Secondary onboarding. Conclusion.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MAY 26, 2021

Mixpanel analytics have been designed to enable teams to become more efficient through real-time user data analysis. You can use Mixpanel to help identify trends through customer engagement, understand user behavior, and make key decisions about your product. Customer engagement automations.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 26, 2024

These are the five most important customer success metrics that you should be watching: Net promoter score. The NPS score is a standardized measure of customer satisfaction and customer loyalty by seeing how likely they are to refer your product to others on a scale of 1-10. Let’s take a closer look at each one.

Feedback Software 81

Feedback Software Analytic Tools Research Software User Testing 81

Intercom, Inc.

MARCH 31, 2021

Here are our tips: Set meaningful metrics that move the needle. With the Conversational Support Funnel, you’ll be able to achieve high levels of efficiency and an enjoyable, personalized customer experience. We recommend setting a benchmark you can track progress toward for key metrics like: Rate of new inbound conversations.

Data Visualization 213

Data Visualization User Friction Customer Experience Customer Satisfaction 213

Userpilot

JANUARY 19, 2022

Userpilot sends the following data to other apps: user flow data, checklists engagement data, NPS survey data. Enable Userpilot integrations in one click directly from your dashboard with: Segment , Amplitude , Google Analytics , Google Tag Manager, Heap, Intercom , Kissmetrics, Mixpanel. Intercom dashboard.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98