Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Proactive support can drastically reduce the number of conversations that reach your support team, all while increasing customer satisfaction and retention.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

MAY 2, 2022

Net promoter score (NPS) is an important metric that measures customer satisfaction by calculating their likelihood of recommending your product. You can take measures to increase promoters by improving customer targeting or improving your product. The section below shows how Intercom users can get started with their survey.

Feedback Software 81

Feedback Software Product Research Data Visualization Reporting Tools 81

Userpilot

JANUARY 19, 2022

Userpilot sends the following data to other apps: user flow data, checklists engagement data, NPS survey data. Enable Userpilot integrations in one click directly from your dashboard with: Segment , Amplitude , Google Analytics , Google Tag Manager, Heap, Intercom , Kissmetrics, Mixpanel. Intercom dashboard.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Technical Review 86

Userpilot

JULY 24, 2023

While outbound marketing strategies like email may not be as popular an acquisition method for SaaS companies, it has a fairly good track record in the SaaS marketing space. Net Promoter Score (NPS) : NPS data tells you how likely existing customers are to refer your product to friends or colleagues. Email marketing.

Analytic Tools 66

Analytic Tools Feedback Software Data Visualization Marketing 66

Intercom, Inc.

MARCH 10, 2020

Here are some tips on using them to manage the team remotely. Zapier: Use Zapier or other workflow automation tools to push relevant comments from your support conversations to a Slack channel so that others internally can readily see customer feedback. Proactive support.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220

Userpilot

AUGUST 7, 2019

When you have successful customers you will reduce churn (since you will have fewer happy customers who will churn), and improve your retention – because you will have more customers that will have the real value from your product. It helps you improve your customer satisfaction. Not before.

Feedback Software 48

Feedback Software Customer Experience User Testing Research Software 48