Remove Customer Satisfaction Remove Data Visualization Remove Embedded Analytics Remove Market Research
article thumbnail

12 Useful Marketing Surveys: Types, Questions & Tools

Userpilot

We’ll also show you tools that will simplify everything. TL;DR A marketing survey uses well-crafted questionnaires to gather information about your target audience and their sentiment on your company and competitors. Typeform – best for long-form market research surveys. What are marketing surveys?

article thumbnail

7 Methods To Collect Customer Feedback for SaaS [+ Examples]

Userpilot

In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. There are two main types of customer feedback : direct and indirect.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

9 Growth Initiatives for Successful Companies [With Examples]

Userpilot

A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. The Ansoff Matrix of Growth Strategies.

article thumbnail

How to Increase Customer Lifetime Value with Personalized Retention Marketing?

Userpilot

This article considers all you need to know about retention marketing. What personalized customer retention strategies are open to you? What tools can help you personalize the customer experience? Customer retention marketing is any marketing that aims to keep both new and current customers happy.

article thumbnail

Willingness to Pay in SaaS: Definition, Calculation, Factors + More

Userpilot

The metric is also used to predict customer churn. The key factors that affect the willingness to pay include the state of the economy, the quality of the product, your competitors, your brand image, and customer behavior. Surveys enable you to collect vast quantities of customer data for more quantitative studies.

article thumbnail

Best Customer Feedback Examples From SaaS Companies

Userpilot

In this article, I’ve outlined the best customer feedback examples your SaaS company can leverage to get quality insights from your user base. TL; DR. Customer feedback is the data you collect from customers that reflect their perception of your product and services. What is customer feedback?

article thumbnail

Voice of Customer: Why VoC should lead your product development process

Usersnap

The key reason behind lies not in quality management or financing, but in the incompetence to understand and meet the wants and needs of the market. You might have the best expertise in the industry where your company operates, but that professional knowledge will never be more valuable to the business than customer insights.