Userpilot

DECEMBER 13, 2023

Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey. A robust UX strategy is also a valuable differentiator helping you stand out in competitive markets.

Research Software 80

Research Software Analytic Tools Feedback Software User Testing 80

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. What are B2B customer insights?

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Research Software 82

Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 90

Research Software Feedback Software Analytic Tools Onboarding KPIs 90

Userpilot

JUNE 14, 2023

TL;DR A product feedback survey is a structured tool for gathering customer feedback on products or services. Product feedback surveys help you understand user needs , identify improvement opportunities, and improve customer satisfaction. What is a product feedback survey?

Product Research 87

Product Research Feedback Software User Testing Customer Feedback 87

Userpilot

JUNE 12, 2023

We’ll also show you tools that will simplify everything. TL;DR A marketing survey uses well-crafted questionnaires to gather information about your target audience and their sentiment on your company and competitors. Typeform – best for long-form market research surveys. What are marketing surveys?

Data Visualization 72

Data Visualization Product Research Research Software Analytic Tools 72

Userpilot

APRIL 1, 2022

What does the SaaS product localization process involve? How can product managers prepare products for expansion into other markets? How do you develop and implement a SaaS localization strategy? Product localization makes the product accessible to users in foreign markets with different languages and cultures.

Research Software 94

Research Software Feedback Software User Testing Product Research 94

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? The best solution is to ask them directly. Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment.

Feedback Software 83

Feedback Software User Testing Customer Feedback Analytic Tools 83

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. The Ultimate In-App Feedback Strategy ??

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

NOVEMBER 30, 2023

TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience.

User Testing 86

User Testing Data Visualization Feedback Software Research Software 86

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value.

Feedback Software 94

Feedback Software Research Software Analytic Tools Data Visualization 94

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. Great product managers and teams are able to understand and interpret the wider context, defining a clear vision that satisfies customer needs along with company goals. Champions a customer-centric approach.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Research Software 88

Userpilot

OCTOBER 24, 2022

Looking for an NPS program to collect customer feedback and improve their experience with your SaaS product? Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. An NPS program is a tool that allows you to conduct NPS surveys and collect feedback from users.

Feedback Software 88

Feedback Software Analytic Tools Research Software Software Review 88

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Feedback integration catalyzes continuous improvement, data-driven decisions, and the creation of exceptional user experiences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

JANUARY 9, 2024

It’s an easy way to gain a simple version of the truth, cut through data, highlight problematic spots, and identify areas that could be made more user-friendly. If you want to learn more about this tool for understanding feature usability and explaining any behavioral changes, let’s get into it! Subjectivity.

Data Visualization 89

Data Visualization User Testing Product Research Analytic Tools 89

Userpilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Want to learn how Userpilot can help you improve your SaaS valuation?

Feedback Software 86

Feedback Software Analytic Tools Research Software Data Visualization 86

Userpilot

JANUARY 28, 2024

Get more specific feedback for each touchpoint : Instead of a broad overview, micro surveys can zoom in on specific interactions (touchpoints) customers have with your product or service. Focusing on surveying one aspect of your product and user experience at a time gives you precise user feedback at each journey stage.

User Testing 70

User Testing Customer Feedback Product Research Feedback Software 70

Userpilot

JUNE 30, 2023

In this article, we will cover the voice of the customer methodology. We’ve handpicked the right survey questions under different research categories to make everything easy. What is the voice of the customer survey? Why are voice of customer surveys important? What are the different techniques to collect VoC data?

Customer Feedback 85

Customer Feedback User Testing Feedback Software Data Visualization 85

Userpilot

NOVEMBER 10, 2022

A common customer pain point in SaaS is limited product functionality – it’s not enough to help the customer complete their jobs to be done. To resolve this, ask customers what their jobs to be done are in the welcome screen, and then tailor the product experience to meet those needs.

User Friction 81

User Friction Customer Experience User Testing Product Research 81

Userpilot

SEPTEMBER 11, 2023

It involves market research, goal setting, and the development of your go-to-market strategy. The launch phase, on the other hand, is your time to execute and implement your marketing strategy. Choosing the right tool to work with can make your life easier. Sample user persona for a product marketer.

Product launches 95

Product launches Product Research Data Visualization Research Software 95

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Asking users to rate from 1 to 5 how easy it is to use your product and measure your customer effort score. Let’s go over them.

Customer Feedback 71

Customer Feedback User Testing Feedback Software Product Research 71

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

APRIL 18, 2023

With your survey questions decided, Userpilot provides you with tools to create and launch your survey in-app. For qualitative data , you’ll need open-ended questions that enable users to answer in their own words. Research suggests you get the best feedback when you combine both. In-app market research survey.

Customer Feedback 83

Customer Feedback Data Visualization Product Research User Testing 83

Userpilot

SEPTEMBER 14, 2023

To collect the necessary data, you can conduct customer discovery interviews or trigger in-app surveys. Other data sources include product analytics, asking customer-facing teams, competitor analysis, and industry events. You normally use customer discovery questions as a part of the initial market and customer research.

Product Research 76

Product Research Customer Feedback Data Visualization User Testing 76

Userpilot

DECEMBER 7, 2021

To measure the success of your customer-oriented marketing track metrics like NPS scores, LTV, LTV: CAC ratio, customer satisfaction scores, and churn rate. To measure the success of your customer-oriented marketing track metrics like NPS scores, LTV, LTV: CAC ratio, customer satisfaction scores, and churn rate.

Feedback Software 89

Feedback Software User Testing Research Software Customer Feedback 89

Userpilot

OCTOBER 31, 2022

Examples include customer pain points, brand image, product features and functionality, price, and user-friendly experiences. When you analyze customer needs, you need to get valuable insights from various customer data sources such as customer feedback , market research, focus groups, and product usage trends.

Data Visualization 88

Data Visualization Analytic Tools User Testing Feedback Software 88

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 84

ChatGPT Data Visualization Onboarding KPIs Research Software 84

Userpilot

MAY 30, 2022

You can leverage NPS surveys to identify dissatisfied users, uncover friction points, and focus on specific problems. There are numerous tools in the market that can help you segment customers based on their needs. The 3 best tools are Userpilot , Baremetrics, and Segment. What is needs-based segmentation?

Data Visualization 92

Data Visualization Feedback Software Research Software Analytic Tools 92

Userpilot

JANUARY 9, 2023

This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you? What tools can help you personalize the customer experience? Help customers gain full value from your product.

Feedback Software 84

Feedback Software Analytic Tools Research Software Customer Experience 84

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Brainstorm ideas on how to solve customer problems in an innovative way and validate them. Online analytics is a good start.

Product launches 81

Product launches User Testing Product Research Analytic Tools 81

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? No, it isn’t a cacophony of customers randomly speaking like Revolution 9 on the Beatles White Album. What is a Voice Of The Customer Survey? What is a Voice Of The Customer Survey?

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

Userpilot

SEPTEMBER 12, 2022

The general NPS measures the overall customer perception about your business, whereas tNPS measures user sentiment after specific interactions. tNPS provides immediate feedback and helps identify friction points, optimizes touchpoints in the user journey , and helps you understand how to increase customer satisfaction.

Feedback Software 86

Feedback Software Product Research Onboarding KPIs User Testing 86

Alchemer Mobile

APRIL 11, 2018

So, when looking at these metrics, it shouldn’t be just about your product’s performance or health, it should be about whether your customer is satisfied or not. For example, when considering session length, the simple view is that longer is better, because the customer is more engaged with your application.

Data Visualization 140

Data Visualization Research Software Customer Experience User Testing 140

Userpilot

AUGUST 13, 2023

To avoid it, involve a diverse group of stakeholders, including customers, to ensure more objective and customer-centric prioritization. Instead of relying solely on your intuition, supplement it with insights from market and customer research or feedback to inform prioritization decisions. 2 Overall – 1.2/2=0.6

Data Visualization 84

Data Visualization User Testing Customer Experience Feedback Software 84

Userpilot

OCTOBER 21, 2022

Product managers carry out market research, lead product discovery , oversee the development teams as they are working on the solutions, and coordinate the product launch. Collecting user feedback in-app is the most direct way to gain insights into customers’ needs. 16 Product Management Best Practices.

Feedback Software 63

Feedback Software Analytic Tools Research Software User Testing 63

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. The insights from the market research feed into the go-to-market strategy. Market and customer research.

Product launches 86

Product launches Product Research User Testing Research Software 86

Userpilot

FEBRUARY 8, 2021

Why is customer segmentation so important for your SaaS? A small number of customers could be your main contributors to revenue and have the highest growth potential. Yet, you might be focusing on the larger group of customers that helped establish your product but are slowing churning. What is Customer Segmentation?

Analytic Tools 94

Analytic Tools Research Software Data Visualization Customer Experience 94

Userpilot

SEPTEMBER 29, 2022

Product value is how well your app helps customers achieve their goals compared to competitors. It highlights the benefits of the product and its advantages for the prospective customer. It also depends on how important it is for the customer to solve the problem. Real value vs customer perceived value.

User Testing 86

User Testing Product Research Feedback Software Analytic Tools 86