Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. What’s in the NPS survey template?

Product Research 83

Product Research User Testing Feedback Software Customer Feedback 83

Userpilot

APRIL 30, 2024

Here are the main takeaways: The best ways SaaS companies can utilize feedback are for prioritizing features, addressing user pain points, and promoting customer advocacy. In-app surveys work best for feature-related feedback, while email surveys are optimal for reaching people outside your app. Book a demo to learn more.

User Testing 83

User Testing Customer Feedback Feedback Software Data Visualization 83

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Feedback integration catalyzes continuous improvement, data-driven decisions, and the creation of exceptional user experiences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

JULY 10, 2023

Do you think that leading questions should always be avoided in customer surveys? However, you should use them carefully only in certain contexts to get the most actionable insights from your customers. TL;DR Leading survey questions prompt users to give a predetermined response to customer surveys.

Product Research 61

Product Research Customer Feedback Data Visualization Customer Experience 61

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback.

Customer Feedback 71

Customer Feedback Data Visualization Feedback Software User Testing 71

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. Short vs. Long-form surveys.

Data Visualization 75

Data Visualization Product Research Software Review Feedback Software 75

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Product Research 85

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. Two questions are ideal in an NPS survey.

Product Research 87

Product Research Feedback Software Analytic Tools Research Software 87

Userpilot

JANUARY 11, 2024

Best practices for creating efficient onboarding process for FinTech apps Now that we understand the advantages of customer onboarding for your FinTech app, let’s dive into the steps FinTech companies could follow to create a great onboarding process. Only ask for necessary information, such as the user’s name, email address, etc.

Onboarding KPIs 95

Onboarding KPIs Customer Experience Feedback Software User Testing 95

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 82

Data Visualization Feedback Software Customer Feedback User Testing 82

Userpilot

MARCH 6, 2024

But what exactly is a product trend analysis, how do you conduct it, and how does it help predict future trends to improve customer satisfaction? TL;DR Product trend analysis involves examining historical and current data to uncover any shifts or patterns of user behavior within your product.

Data Visualization 77

Data Visualization Analytic Tools Feedback Software Research Software 77

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively.

User Testing 85

User Testing Research Software Customer Feedback Feedback Software 85

The Product Coalition

OCTOBER 30, 2023

Here is an example: Objective: Increase customer satisfaction by 10%. Key Results: Reduce the number of customer complaints by 50%. Increase the number of positive customer reviews by 20%. Increase the customer satisfaction score on our website by 3 points. Title/Name: Task Auto-Scheduling 2.

Roadmap 115

Roadmap Feedback Software Onboarding KPIs User Testing 115

Userpilot

OCTOBER 15, 2023

Product analytics can help marketers understand user pain points and needs, improve the effectiveness of marketing campaigns, and refine pricing strategies, ultimately improving customer satisfaction and making the product more competitive. Custom event tracking helps teams track customer journeys and engage them accordingly.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

APRIL 29, 2024

The customer segmentation process starts with goal setting. ’ Next use analytics and surveys to collect relevant data and use it to segment customers. Example: create a product tour to onboard new users. It translates into higher customer satisfaction and product adoption.

Customer Experience 88

Customer Experience User Testing Customer Feedback Analytic Tools 88

Userpilot

MAY 14, 2023

There are two main types of customer feedback : direct and indirect. You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Userpilot is the best tool for collecting user feedback and measuring customer satisfaction.

Feedback Software 86

Feedback Software User Testing Customer Feedback Analytic Tools 86

Alchemer Mobile

APRIL 27, 2021

Third-party validation and peer recommendations matter more to people than a brand name alone when making a purchase decision. That’s why ASO and app downloads are directly impacted by the quality and frequency of your customers’ ratings and reviews. KEY METRICS: Survey response rate. Customer satisfaction (CSAT).

User Testing 245

User Testing Product Management Product Manager Customer Experience 245

Userpilot

JULY 27, 2021

How your product is serving your users’ needs. Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. NPS (which stands for Net Promoter Score) is a survey based on a 0-10 scale to measure customer loyalty with a product or service. Get a Userpilot Demo and get started now!

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

NOVEMBER 27, 2023

An increasing customer churn rate is a sign of a flawed product or service that is leaving customers dissatisfied. There are two main types of churn, namely, customer churn and revenue churn. As is obvious from the names, each churn rate focuses on different avenues of company growth , i.e. customer or revenue.

Product Research 76

Product Research Data Visualization Feedback Software Analytic Tools 76

Userpilot

MARCH 31, 2023

The 6 key customer churn metrics are customer retention rate, customer churn rate, Net Promoter Score , customer health score, customer satisfaction score, and customer engagement rate. They are the same process with different names. Track in-app user engagement. Track churn frequency.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Feedback 93

Userpilot

JUNE 26, 2023

It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few.

Feedback Software 81

Feedback Software Analytic Tools Research Software Customer Feedback 81

Userpilot

JUNE 30, 2023

In this article, we will cover the voice of the customer methodology. We’ve handpicked the right survey questions under different research categories to make everything easy. VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback.

Customer Feedback 87

Customer Feedback User Testing Feedback Software Data Visualization 87

Userpilot

AUGUST 28, 2022

A good understanding of customer value helps you improve customer experiences and is crucial for retaining loyal customers. To measure customer value, collect feedback from existing customers, track customer satisfaction , and assess whether customer benefits outweigh their costs.

Feedback Software 102

Feedback Software Customer Feedback Customer Experience User Testing 102

Userpilot

SEPTEMBER 30, 2022

On the other hand, customer experience as a whole refers to all customer encounters, both online and offline. Good digital CX is important for businesses because it increases customer satisfaction , drives retention and brand loyalty , and sparks growth through word-of-mouth marketing. Increased customer satisfaction.

Customer Experience 78

Customer Experience User Testing Data Visualization Feedback Software 78

Userpilot

JANUARY 9, 2024

UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Study behavior trends to highlight any UX designs users avoid. You can also invite users for interviews. Design a user survey with Userpilot.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software Research Software 90

Userpilot

JANUARY 16, 2024

They include: In-app customer experience surveys This system integrates micro surveys throughout the user journey to get insights into the customer experience in real time as they interact with your product. Userpilot NPS survey example. Customer feedback analytics in Userpilot.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Systems Review 96

Userpilot

OCTOBER 17, 2023

TL;DR Customer insights are deep interpretations of customer’s actions, preferences, and needs based on data like purchase history, social media interactions, customer surveys , etc. Collecting customer insights is essential to answer important questions about your users and how your product fits their needs.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 91

Product Research Customer Satisfaction User Testing Customer Feedback 91

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.

Customer Satisfaction 83

Customer Satisfaction Product Research Feedback Software Customer Feedback 83

Userpilot

NOVEMBER 16, 2022

The customer onboarding process includes: Welcome emails and screen. In-app surveys. Steps to onboard new customers: Define your goals. Collect customer behavior data to reveal friction points. Segment your users to provide personalized onboarding. Implement a customer onboarding checklist to guide users.

Feedback Software 89

Feedback Software Analytic Tools Customer Experience Customer Feedback 89

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. Those that do often gain insights into the needs of their customers, which ultimately translate into an improved product experience for users, higher activation and greater retention. What is an onboarding survey?

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

Userpilot

SEPTEMBER 15, 2022

We’ll also go over some of the best strategies to boost customer satisfaction and make customers happy. Customer happiness dictates user loyalty based on how happy they are with your team or product. Customer happiness is about exceeding expectations while customer satisfaction is about meeting them.

Feedback Software 71

Feedback Software Analytic Tools Customer Feedback User Testing 71

Userpilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. What is user experience? Then build different user personas based on the data collected.

Customer Experience 82

Customer Experience User Testing Analytic Tools Feedback Software 82

Userpilot

JULY 9, 2023

TL;DR Usability focuses on the ease of use, efficiency, and effectiveness of a product, while user experience encompasses the overall satisfaction, joy, and value that users derive from their interactions with a brand. Start improving user experience and usability with user research. Usability vs User Experience.

User Testing 75

User Testing Product Research Customer Experience User Experience 75

Intercom, Inc.

MAY 25, 2021

We commissioned Forrester Consulting , an independent research firm, to dig deeper into these questions and explore how conversational experiences are fuelling customer retention and business growth for major companies. Since the beginning of the pandemic, 53% of decision-makers surveyed report an increase in conversation volume.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Alchemer Mobile

APRIL 27, 2021

Third-party validation and peer recommendations matter more to people than a brand name alone when making a purchase decision. That’s why ASO and app downloads are directly impacted by the quality and frequency of your customers’ ratings and reviews. KEY METRICS: Survey response rate. Customer satisfaction (CSAT).

User Testing 162

User Testing Product Management Product Manager Customer Experience 162

Userpilot

APRIL 25, 2024

TL;DR Market research is a systematic and objective process crucial for understanding target markets, refining business strategies, and informing decisions, which includes collecting, analyzing, and interpreting data on customers, competitors, and the industry. Surveys (here – in-app survey templates from Userpilot ).

Research Software 52

Research Software User Testing Data Visualization Market Research 52