Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. Long-form or Large format surveys.

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Data Visualization Product Research Software Review Feedback Software 91

Product Talk

SEPTEMBER 21, 2022

Today, I’m excited to announce my first step in correcting for that: We have launched our first ever CDH Benchmark Survey. But first, I want to tell you why this survey matters. First, I’d love for you to take the survey. There will be a total of 9 winners and your survey response enters you into the raffle. Thank you!

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Product Research User Testing Testing Naming 139

Modus Create

MAY 26, 2021

As part of a recent customer engagement, we were tasked with defining a naming convention for GitHub repositories. Up to this point, each project team had used whatever convention (or none) they liked to define the repository name, leading to a situation where there was a lack of consistency across the GitHub organization. Consistent.

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Naming Product Research User Testing Research Software 105

Userpilot

JULY 10, 2023

Do you think that leading questions should always be avoided in customer surveys? So let’s check out leading questions examples and when you should use/avoid them in a survey to accurately capture user sentiment. TL;DR Leading survey questions prompt users to give a predetermined response to customer surveys.

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Product Research Customer Feedback Data Visualization Customer Experience 72

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback.

Customer Feedback 87

Customer Feedback Data Visualization Feedback Software User Testing 87

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Two questions are ideal in an NPS survey. What is a Net Promoter Score (NPS) survey?

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Product Research Feedback Software Analytic Tools Research Software 97

Userpilot

MARCH 29, 2023

Today, there are smiley face surveys. This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Userpilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. The 5 types of customer satisfaction survey questions are: 1.

Customer Feedback 94

Customer Feedback User Testing Customer Satisfaction Customer Experience 94

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 96

Data Visualization Feedback Software Customer Feedback User Testing 96

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. It covers various survey types , practical implementation strategies, crafting trigger questions, and selecting effective feedback channels.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Usersnap

JULY 28, 2020

Having a great SaaS name places you in a great location on this map, closer to your target customers and farther away from your competitors, which is exactly what your unique brand needs. Basically, the best SaaS name understands and speaks the customer’s language, and if you’re not sure how to do that, then keep reading!

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Naming Feedback Software User Testing Product Research 52

UX Studio

JANUARY 26, 2023

Well, it is a fact that it would be hard to find a more misused UX research method than surveys. On the one hand, due to their low cost and time requirements, we often see that surveys are the go to research method for many product teams. We will follow up in a second part with suggestions on how we might do surveys better.

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Product Research User Testing Research Software Data Visualization 95

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! A user persona survey template is a pre-built questionnaire you can create, designed to elicit information from your target audience.

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User Testing Research Software Customer Feedback Feedback Software 97

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Product Research 97

Userpilot

APRIL 24, 2024

Using Userpilot’s survey functionality, Lisa created an interview invite survey and triggered it to the right user segment inside Userpilot. Lisa then used Userpilot’s in-app survey functionality to create a close-ended survey in mere minutes to recruit participants. Survey segmentation in Userpilot. The best part?

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User Testing Product Research Research Software Data Visualization 97

Alchemer Mobile

SEPTEMBER 28, 2023

Custom Events Initiator The new Custom Events Initiator allows you to launch always-on surveys and automations by listening to any system that can make a web call via a webhook. You can also survey your employees to see how each vendor is doing once a month.

Feedback Software 241

Feedback Software User Testing Customer Feedback Product Research 241

UX Studio: Product Management

JANUARY 26, 2023

Well, it is a fact that it would be hard to find a more misused UX research method than surveys. On the one hand, due to their low cost and time requirements, we often see that surveys are the go to research method for many product teams. We will follow up in a second part with suggestions on how we might do surveys better.

Product Research 52

Product Research User Testing Research Software Data Visualization 52

Centercode

OCTOBER 1, 2019

So when it comes to creating the perfect survey invitation, taking on a marketing mindset is your best asset. Give these four easy marketing tactics a try the next time you’re promoting your survey with an email to your customers. Tips for Personalizing Your Survey Invitations. Say their name. Say their name.

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Product Research Marketing User Testing Webinar 61

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. But what distinguishes a good onboarding survey from other types of business intelligence? What is an onboarding survey? What should be included in an onboarding survey? Sample questions for onboarding surveys.

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

Alchemer Mobile

SEPTEMBER 6, 2023

Reorder Survey Questions When building your survey, you can now reorder questions to easily design more effective surveys. Learn how to reorder survey questions from our Help documentation. Single Sign-On (SSO) Now Available Enhance your organization’s security by using SAML 2.0

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Data Visualization Dashboard Product Research Document 113

eG Innovations

APRIL 12, 2019

Research In Action , a leading independent information and communications technology research and consulting company, conducted an evaluation of more than 20 active software vendors in the CAPM market during Q4 2018 and Q1 2019 through a survey of enterprise buyers. Access the report here. Explore customer reviews of eG Enterprise APM.

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Reporting Tools Data Visualization Naming Research Software 49

Alchemer Mobile

FEBRUARY 14, 2023

When you engage with our survey product, you think, “collect valuable information.” From the day I arrived at Alchemer, I have thought about how the industry moves beyond simple surveys and simple analysis. In recent months, we have come up with different names that said, “take your feedback and act on it,” in various forms.

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Feedback Software User Testing Customer Experience Customer Feedback 130

Userpilot

OCTOBER 17, 2023

TL;DR Customer insights are deep interpretations of customer’s actions, preferences, and needs based on data like purchase history, social media interactions, customer surveys , etc. For this, data is collected from various sources like purchase history, social media interactions, customer surveys, etc.

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Data Visualization Analytic Tools Feedback Software Research Software 96

Userpilot

OCTOBER 22, 2023

Or, you can conduct surveys (such as the NPS survey ) to better understand what your users need and satisfy those needs. Userpilot can help you launch targeted in-app surveys and analyze product usage trends to identify and reduce dormancy. One way to do this is by conducting NPS surveys. Book a demo today to learn more.

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User Testing Customer Experience Customer Feedback Analytic Tools 102

Intercom, Inc.

MAY 25, 2021

In April 2021, they surveyed over 500 global customer support decision makers – executives, vice presidents, directors, and managers – across EMEA and the United States, to learn more about the changes they’ve seen, and how they’re future-proofing their customer support strategy with conversational support.

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User Testing Customer Experience Customer Feedback Product Research 260

Userpilot

MARCH 4, 2024

By deferring non-essential choices to later stages—such as company name, job title, or account preferences—users can quickly sign up and engage with the product, reducing form abandonment rates. For example, say your platform provides users with a template library for building feedback surveys. Customer survey templates in Userpilot.

Data Visualization 102

Data Visualization Feedback Software Analytic Tools Research Software 102

Userpilot

OCTOBER 15, 2023

In-app surveys are an effective way to collect user feedback data and language samples that you can use in marketing copy. To automate feedback collection, schedule in-app surveys at regular intervals. Trigger surveys to collect user feedback data In-app surveys are an easy way to gather user insights at scale.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 102

Userpilot

JUNE 30, 2023

We’ve handpicked the right survey questions under different research categories to make everything easy. TL;DR VoC survey employs quantitative and qualitative research to understand customer needs , pain points , and perceptions of your company at different touchpoints in their journey. What is the voice of the customer survey?

Customer Feedback 98

Customer Feedback User Testing Feedback Software Data Visualization 98

Userpilot

JANUARY 16, 2024

They include: In-app customer experience surveys This system integrates micro surveys throughout the user journey to get insights into the customer experience in real time as they interact with your product. Userpilot NPS survey example. One way to analyze the survey results is by visualizing them on a dashboard.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

FEBRUARY 25, 2024

Tag and name key funnel events to track interactions like page visits, enabling funnel analysis for optimization and conversion improvement. By tagging and naming each event, you systematically track interactions across the customer journey. Set up sales funnel steps with specific data points and filters.

Data Visualization 104

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 104

Userpilot

NOVEMBER 27, 2023

There are two main types of churn, namely, customer churn and revenue churn. As is obvious from the names, each churn rate focuses on different avenues of company growth , i.e. customer or revenue. Understand churn with customer satisfaction surveys Customer feedback is vital to help grow retention rates.

Product Research 92

Product Research Data Visualization Feedback Software Analytic Tools 92

Userpilot

AUGUST 10, 2023

Yaakov’s protip: Use a simple welcome survey to ask your users what problem they’re trying to solve and what their role is. Show your appreciation by greeting users by their names. Canva welcome survey. How many steps should the survey at the beginning of the trial contain? A welcome survey created in Userpilot.

Onboarding KPIs 89

Onboarding KPIs Customer Experience User Testing User Friction 89

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS surveys track customer loyalty and provide insights into their satisfaction. CSAT survey in Userpilot.

Feedback Software 95

Feedback Software Analytic Tools Research Software Customer Feedback 95

Userpilot

MAY 14, 2023

You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Feedback widgets allow you to get feedback passively on topics like feature requests and prompt smiley face surveys to measure customer satisfaction. What is customer feedback?

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Userpilot

JANUARY 15, 2024

Surveys help you conduct research with speed and scale. A good practice when conducting feedback surveys is to combine quantitative and qualitative research questions. Then, follow up with a qualitative survey asking them to expand on the reason for their choice. Invite users to an interview.

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User Testing Customer Experience Data Visualization Research Software 105

Product Innovation Educators

DECEMBER 20, 2021

His name is Aggelos Mouzakitis, and his company is called Growth Sandwich. We also created a Jobs-to-be-Done-driven cancellation survey. Previously, the company had a cancellation survey that asked which competitor users were switching to, but it didn’t tell their perception of each solution.

Research Software 101

Research Software Feedback Software User Testing Product Research 101

Userpilot

APRIL 24, 2024

A survey conducted by Authority Hacker has found that 85% of marketers use AI to write content. Articles, social media posts, ad copy, landing pages , in-app microcopy – you name it. This means you can easily create and refine your support resources, surveys, and microcopy, for example, in interactive walkthroughs.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 69