Four beliefs shaping our vision for customer support
Intercom, Inc.
SEPTEMBER 21, 2022
Many of the old-fashioned ways support teams have delivered support in the past – such as using “do-not-reply” emails and keeping customers on hold for hours – just don’t cut it anymore. Poor support tools and tech stacks are slowing teams down. The tools that support teams use are often clunky and outdated.
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