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Four beliefs shaping our vision for customer support

Intercom, Inc.

Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44% 44% of businesses say that siloed efforts with no collaboration are one of the biggest impediments to successful customer engagement”.

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How (Industrial) Hardware Is Different from (B2B) Software

Mironov Consulting

But I’ve been working with several clients who build long-lived industrial hardware — and whose core operating assumptions can make it difficult to add revenue software products to their portfolio. Increasingly, these same companies build software to monitor, adjust, and analyze the real-time performance of their underlying equipment.

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

Customer education is the process of teaching customers how to efficiently use your product to attain their specific goals. Customer education platforms are software specifically designed to make onboarding and continuous user education easy. What are the benefits of using customer training software?

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Behavior Patterns UX: 8 Types & How to Identify Patterns With Data Analysis

Userpilot

For example, features like auto-saving in Google Docs ensure that users can explore different formatting options, edits, and revisions, knowing that their work will not be lost. This security enables more creative and fearless interaction with the software, improving overall user satisfaction.

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9 Best Onboarding Platforms for SaaS Companies

Userpilot

Distinguished for its customizable in-app product tours and onboarding flows, Chameleon aids in navigating apps effectively with a no-code editor and basic analytics, making it suitable for businesses aiming to improve software engagement. Its application isn’t limited to customer onboarding. Book the demo to find out more!