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The support leader’s guide to proactive support: Provide help before it’s needed

Intercom, Inc.

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Here are our tips: Gather valuable conversation data fast.

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Intercom NPS: How To Create an NPS Survey With Intercom [+Better Alternatives for SaaS]

Userpilot

NPS results can be either positive (more promoters) or negative ( more detractors ). While the standards for positive scores vary between industries, any negative number indicates trouble. To create a new survey in Intercom, go to Outbound. Userpilot NPS Survey Dashboard. So, your NPS score is 30% – 40% = -10%.

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What is SaaS Marketing? The Ultimate Guide

Userpilot

Creating an effective SaaS marketing campaign will come down to identifying your audience, positioning your product, finding the right channels, using relevant KPIs, and adhering to best practices. Positioning and messaging often go hand in hand as they have to remain consistent with one another. Personal interviews. Email marketing.

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Helping from afar: Running customer support remotely

Intercom, Inc.

Along with metrics, our values will help the team keep a positive “business as usual” mindset. Here are some tips on using them to manage the team remotely. We send automated outbound messages based on actions that the user has taken (or not). I’m proud that our team treats values as actual living, breathing principles.

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6 Less Known Customer Success Best Practices to Reduce Churn and Improve Retention [+Case Study]

Userpilot

That would mean that, in order to compensate for those 2 customers, you will need to create 24 positive experiences. On the other hand, if the review is positive, you’re a champion. We then review how we met their expectations on the Business Review call in the 3rd month and we simply help them build their outbound strategy.