Intercom, Inc.

MAY 13, 2022

Call centers have historically been a popular way to offer that support by employing customer service representatives to assist both inbound and outbound queries from existing and potential customers over the phone. Customer relationship management dashboards that provide reporting functions. How do call centers work?

Reporting Tools 118

Reporting Tools Outbound Inbound Customer Satisfaction 118

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Instead of deflecting conversations, your team can prevent common issues from occurring in the first place.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Intercom, Inc.

NOVEMBER 14, 2018

. “The point of tracking sales KPIs is to drive action for our team, not just to display them on a sales dashboard” That’s why I spend much of my time examining underlying KPIs like lead flow, pipeline creation, churn, expansion and more. Take your inbound and outbound opportunities, for example.

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Intercom, Inc.

AUGUST 13, 2020

Teams across Intercom use these kinds of views to see in real time the type of questions customers are asking during a product launch, common feature requests by product areas, and features driving negative or positive customer feedback. It not only scours inbound conversations for duplicates but examines replies to outbound messages as well.

Data Visualization 211

Data Visualization Reporting Tools Research Software Feedback Software 211

Userpilot

MARCH 23, 2023

Userpilot ’s in-app analytics dashboard. Don’t fall into the trap of cherry-picking data that justifies biases, confirms your biases, or paints a more positive picture of growth. This will help you measure loyalty, spot trends, and drive product-led growth. Product growth insights with Userpilot.

Analytic Tools 85

Analytic Tools Data Visualization Customer Experience Reporting Tools 85

Userpilot

APRIL 7, 2024

Tools that can censor personally identifiable information (PII) are a net positive if not an outright necessity. Analytics dashboards. Userpilot's analytics dashboard lets teams place relevant metrics (such as active users , session duration , feature adoption , etc.) into different dashboards for their convenience.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

JANUARY 26, 2024

They rely on outbound techniques and personalized communication to identify leads and build relationships that gradually lead to deals. This allows them to track trends in user sentiment (NPS, PMF, CSAT) and identify opportunities to add value to the product and make the product experience even more positive.

Analytic Tools 78

Analytic Tools Feedback Software Data Visualization User Testing 78