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Four beliefs shaping our vision for customer support

Intercom, Inc.

Suddenly you could sell and market to millions of people, anywhere in the world. And with that explosion in addressable market came an explosion in customer service requests. Poor support tools and tech stacks are slowing teams down. The tools that support teams use are often clunky and outdated.

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How (Industrial) Hardware Is Different from (B2B) Software

Mironov Consulting

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. To share data with partners. To meet customer expectations for consumer-like software usability.