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Four beliefs shaping our vision for customer support

Intercom, Inc.

SEPTEMBER 21, 2022

Suddenly you could sell and market to millions of people, anywhere in the world. And with that explosion in addressable market came an explosion in customer service requests. Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44%

Research Software 118
Research Software User Testing Customer Experience Vision 118
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How (Industrial) Hardware Is Different from (B2B) Software

Mironov Consulting

MAY 2, 2019

3] For industrial hardware, we “know” in advance the key dimensions of product improvement. Implication : this puts a huge premium on rigorous user/market validation ahead of building potentially exciting features. Of course, this assumes a stable hardware market with few disruptions. But change creeps up on us.

Reporting Tools 91
Reporting Tools Analytic Tools Research Software Data Visualization 91
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