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Four beliefs shaping our vision for customer support

Intercom, Inc.

SEPTEMBER 21, 2022

Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44% Which improves retention and grows revenue…. Plus it’s an amazing way to differentiate against the competition. Poor support tools and tech stacks are slowing teams down.

Research Software 118
Research Software User Testing Customer Experience Vision 118
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How (Industrial) Hardware Is Different from (B2B) Software

Mironov Consulting

MAY 2, 2019

All of which depends on understanding the relative value that different customer groups might see in our various improvements. It’s much less obvious which software improvements will strike a chord with which audience segments, especially since users often want to see our software rather than hear it described.

Reporting Tools 91
Reporting Tools Analytic Tools Research Software Data Visualization 91
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