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Four beliefs shaping our vision for customer support

Intercom, Inc.

Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44% Which improves retention and grows revenue…. Plus it’s an amazing way to differentiate against the competition. Poor support tools and tech stacks are slowing teams down.

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How (Industrial) Hardware Is Different from (B2B) Software

Mironov Consulting

Unlike for major hardware, there is no perfectly accurate software spec. It’s impossible to completely describe every data validation check, option, logical branch, dialog box, pixel placement, error message and workflow without duplicating the code itself. And building out a fully working feature means spending real money.