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Four beliefs shaping our vision for customer support

Intercom, Inc.

Many of the old-fashioned ways support teams have delivered support in the past – such as using “do-not-reply” emails and keeping customers on hold for hours – just don’t cut it anymore. Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44%

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How (Industrial) Hardware Is Different from (B2B) Software

Mironov Consulting

All of which depends on understanding the relative value that different customer groups might see in our various improvements. Implication : this puts a huge premium on rigorous user/market validation ahead of building potentially exciting features. Pricing based on customer value is mostly outward-looking. [6]