Userpilot

DECEMBER 21, 2024

Heap is one of multiple analytics tools that offers session replay functionality. I will show you how it works, discuss its main capabilities and limitations, and suggest an alternative session recording tool to consider. Understand how users engage with your web pages or web/mobile apps. Adoption platforms ( Appcues ).

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Product Research 105

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. This famous line from Field of Dreams is all too representative of how many app publishers face the ‘inessentiality’ of mobile marketing. They focus all of their time and resources on building a great app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Guy

FEBRUARY 13, 2020

Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. Regarding problem discovery: Value was feature-based PMs and PDs embedded in delivery Reactive to feedback, stakeholder-biased. Operated by.

Product Research 471

Product Research Onboarding KPIs Reporting Tools Feedback Software 471

UX Planet

DECEMBER 6, 2024

From new UX-related technologies and automation to personalization. Well start with an overview and explore how AI can take on tasks such as analyzing user data and automated prototyping to help professionals connect with users on a humanlevel. Finally, we have user research analysis.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Intercom, Inc.

FEBRUARY 6, 2020

Since then, she’s helped grow the Udemy’s B2B SaaS arm to more than 5,000 enterprise customers, which include the likes of Pinterest, Adidas, and General Mills. You could take a course on how to play guitar, paint with watercolors, create a website, or build your own mobile app – all in one place.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Alchemer Mobile

MARCH 14, 2022

Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior. Alongside the continued app economy boon, mobile retention, interactions, ratings, and expressed emotion flourished. Personal Services. Business Services.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Alchemer Mobile

NOVEMBER 21, 2022

Gathering and implementing mobile customer feedback is the best way to truly understand how you can improve your mobile experience, but approaching your feedback strategy can be tougher than it seems. In this post we are talking about all things mobile customer feedback: . The importance of gathering mobile customer feedback.

Customer Feedback 244

Customer Feedback Feedback Software User Testing Product Research 244

Alchemer Mobile

JUNE 16, 2022

At the end of the day, many customers feel that providing feedback is simply too cumbersome, too time-consuming, and too difficult. For mobile app customers, providing mobile feedback tends to involve navigating to a difficult-to-find support center or responding to an email buried in their spam inbox.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Why you should be collecting in-app feedback.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Userpilot

MAY 30, 2024

In the dynamic world of SaaS, creating a robust product feedback loop is essential for continuous improvement. Whether you’re launching a new feature or refining an existing one, gathering insights from users ensures that your product aligns with their needs and expectations. The product feedback loop.

Product Research 104

Product Research Feedback Loop Feedback Software User Testing 104

Userpilot

APRIL 24, 2024

This includes the SaaS industry too. In this article, we explain: Why investing in AI in SaaS is a must. What AI tools you can use. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. There are also governance and ethical concerns, like data privacy or AI bias. Let’s get to it!

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

FEBRUARY 25, 2025

Quantitative data alone doesn’t reveal intent, only outcomes. By combining contextual insights from session replays , heatmaps, and behavior analytics, user session analysis helps you interpret metrics through the lens of real user journeys. Tools can track every click and interaction.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Alchemer Mobile

MAY 10, 2022

From adding features to modifying the user interface, the directions you can take your mobile app are endless. If you have the right feedback , you can focus on product improvements that will make your customers feel heard and improve their experience with your app. Step #1: Capture mobile customer feedback.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. TL;DR Customer analytics involves gathering and interpreting customer data for actionable insights.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

Alchemer Mobile

MARCH 31, 2022

The following data and information is from our 2022 Mobile App Customer Engagement Report. Apptentive’s Love Dialog feature is used to gather the data, which starts with a simple “yes” or “no” question: “Do you love our company?” Understanding consumer sentiment starts with gauging consumer emotion.

User Testing 263

User Testing Feedback Software Customer Experience Customer Feedback 263

The Product Coalition

MARCH 1, 2022

This is where customer feedback for sales comes into play. Customer feedback is one of the most valuable tools a business has at its disposal, but it’s often under-utilized. How hard are you working the following methods for customer insight collection ? Using customer feedback for sales success: A winning combination?

Feedback Software 152

Feedback Software Customer Feedback User Testing Data Visualization 152

Lenny Rachitsky

JANUARY 14, 2025

Her background is in developer tools and distributed systems. I’ve yet to come across a software leader who isn’t. These metrics focus on software delivery capabilities (deployment frequency, lead time to change, change failure rate, and time to recover from a failed deployment), but they can often be misapplied.

Product Research 128

Product Research Research Software Data Visualization Reporting Tools 128

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Let’s jump right in. Nationality.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

OCTOBER 19, 2024

Customer satisfaction (CSAT) is a measure of how well a company’s product, service, and overall experience meet customer expectations. According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. What does customer satisfaction look like for SaaS businesses?

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111

Alchemer Mobile

MARCH 29, 2022

Healthcare App Subcategories: Medical, Fitness, Health Insurance. In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Data included: Ratings and reviews. and Health Insurance.

Healthcare 262

Healthcare User Testing Feedback Software Customer Feedback 262

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

Feedback Software 122

Feedback Software Analytic Tools User Testing Customer Feedback 122

The Product Coalition

FEBRUARY 3, 2022

A key ingredient to build a better product is customer feedback. There are various ways to collect customer feedback that include customer surveys through sales executives, feedback forms, focused interviews, etc. The same approach with a few alterations can be replicated for B2C SaaS products as well.

Data Visualization 174

Data Visualization Customer Feedback User Testing Analytic Tools 174

Userpilot

JUNE 29, 2024

Collecting and using product feedback to influence decisions can lead to a better customer experience (CX). This is particularly important because, according to the PWC Future of CX report, 75% of Americans decide to buy a product over others based on the CX alone.

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111

UX Planet

FEBRUARY 6, 2025

Todays Fintech disruptors and neobanks are igniting our brains reward centers with flashy visuals, gamified challenges and social interactivity that practically beg us to keep coming back for more. It ultimately changes how we think about financial services. Today, clients expect more than a basic straightforward financial service.

Banking 79

Banking Data Visualization Feedback Software Customer Experience 79

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months).

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Lenny Rachitsky

DECEMBER 29, 2024

Brought to you by: • Enterpret —Transform customer feedback into product growth • BuildBetter —AI for product teams • Wix Studio —The web creation platform built for agencies — Shaun Clowes is the chief product officer at Confluent and former CPO at Salesforce’s MuleSoft and at Metromile.

Data Visualization 109

Data Visualization Product Research Feedback Software Customer Feedback 109

Intercom, Inc.

JULY 5, 2022

When I joined Intercom eight years ago, I knew nothing about system design. They were quick to put together, and so I assumed that even wireframes were a waste of time, let alone system design diagrams. Here, Gustavs discusses our design principle of “Connected, Modular Systems”. System design for Intercom Articles.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Userpilot

NOVEMBER 22, 2023

Most SaaS companies understand the value of user feedback , but few actually have a system in place to collect feedback and customer data. Other businesses spend a small fortune on focus groups only to end up with zero actionable feedback and insufficient analytics to make data-driven decisions.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

JUNE 29, 2024

Collecting user feedback for your product is an essential step in improving your offerings. And this is where product feedback management comes in handy. TL;DR Product feedback management involves collecting, organizing, analyzing, and acting on user feedback. Userpilot is a powerful in-app feedback management tool.

Feedback Software 100

Feedback Software User Testing Analytic Tools Customer Feedback 100

UX Planet

JUNE 14, 2024

Using AI to Gather, Analyze, and Act on User Feedback More Effectively to Improve UX For those who are unaware of UX design, a fast-paced yet steadily growing industry, let it be stated that feedback is a true commodity of the trade. However, opening a new chapter is the entrance of a new player into the field- AI.

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Companies continued using their apps to engage regularly with consumers as mobile became a primary way for them to communicate. Mobile interaction and response rate benchmarks.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Userpilot

AUGUST 27, 2024

Does your business need more than session replays and quantitative data? However, the best product analytics tools for you depend on factors other than having a wider range of features. So let’s go over the best LogRocket alternatives, their ideal use cases, and how each tool compares to it so you can choose the right product.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

AUGUST 14, 2023

As third-party data becomes less reliable, first-party analytics are going to shape most business decisions going forward. And the transition is already happening, as 88% of marketers think first-party data is more important now than a couple of years ago. While first-party data is completely private.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Melissa Perri

JULY 23, 2024

Some of these are Fortune 10 software-enabled companies going through digital transformations. Others are SaaS companies that are scaling or have scaled recently and want to ensure they are doing it in the best way. I gather data through surveys about observations. Lots of data goes into pinpointing.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

UX Planet

FEBRUARY 5, 2025

Moreover, the product pages were shrouded in ambiguity, not providing the clarity and insightful descriptions necessary for coaxing a credit card out of hibernation. Indeed, as data suggests , streamlining the path users take through a website can significantly improve conversion funnels.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

JANUARY 15, 2024

This is especially true when trying to implement an in-app support infrastructure within your platform. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! So you gather qualitative feedback and more detailed actionable insights.

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101