Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Intercom, Inc.

FEBRUARY 9, 2021

It’s no secret that when it comes to support, customer expectations are higher than ever before – but how are support leaders and teams adapting to these increased demands? Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Understand how customer expectations are changing.

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

UX Planet

JANUARY 16, 2024

More importantly, we’ll provide you with the insights to navigate these treacherous waters successfully. It illuminates your target audience, their pain points, and desires. This belief makes you disregard market research because you feel you already know everything customers want. It’s a worthwhile investment.

Branding 95

Branding User Testing Product Research Data Visualization 95

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? Something as abstract as customer experience cannot be measured directly. Trigger personalized experience flows based on user behavior. What is customer experience?

Customer Experience 91

Customer Experience User Testing Customer Feedback Data Visualization 91

Userpilot

NOVEMBER 27, 2023

Ways to analyze churn and improve retention rates based on the data. TL;DR While churn rate vs retention rate measures two different aspects of the customer journey, the goal for both is the same: to routinely track and improve them. There are two types of churn to look out for: customer churn and revenue churn.

Product Research 78

Product Research Data Visualization Feedback Software Analytic Tools 78

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 74

Analytic Tools Feedback Software Research Software Customer Experience 74

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? 5 Easy Ways To Collect Feedback During Onboarding. Mine the Data. Shut Up and Listen. Think about it for a minute.

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Userpilot

AUGUST 28, 2023

It creates a sense of reliability among the customers, fosters trust, and encourages product adoption and loyalty. TL;DR A brand experience includes the interactions and perceptions a customer shapes during their customer journeys. Using in-app messages to highlight brand value while maintaining content and visual consistency.

Branding 85

Branding Customer Experience Feedback Software Data Visualization 85

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Which involves: Managing churn and increasing customer retention.

Feedback Software 94

Feedback Software Research Software Analytic Tools User Testing 94

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. TL;DR A customer engagement strategy is a comprehensive plan by SaaS companies to interact with customers and build long-lasting relationships.

Feedback Software 79

Feedback Software User Testing Customer Experience User Friction 79

Userpilot

OCTOBER 26, 2023

TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. Diversification is a strategy involving entry into unrelated markets or industries, often through new lines of business or partnerships. What do successful companies do to drive growth ?

Feedback Software 94

Feedback Software Analytic Tools Research Software Data Visualization 94

Userpilot

SEPTEMBER 16, 2022

Looking for customer focus examples to inspire your company toward being customer-centric? This article will not only show you examples but also reveal strategies for being fully customer oriented. A customer-focused culture prioritizes customers over products. to remove friction. to remove friction.

User Testing 94

User Testing Customer Feedback Customer Experience Feedback Software 94

Userpilot

MARCH 19, 2024

Fear not, though, as this article provides lots of valuable insights into the process. This means you can first release it to your employees, next to beta testers , and increasingly more user segments afterward. When the testing is successful, initiate the full rollout to give access to the feature to all users.

Product Research 94

Product Research Onboarding KPIs User Testing Feedback Software 94

Userpilot

SEPTEMBER 11, 2023

Choosing the right tool to work with can make your life easier. Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. Now’s the time to put the data collected during the launch stage to use. What are their motivations?

Product launches 99

Product launches Product Research Data Visualization Research Software 99

Userpilot

JULY 13, 2023

Different types of company growth include: Industry growth assesses your company’s performance by benchmarking against the industry average. Conversion rate measures the percentage of users who take a desired action, such as converting from free trials to paying customers. What is the company’s growth rate?

Onboarding KPIs 88

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 88

Userpilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. TL;DR As the name suggests, SaaS account management is the process of managing customer relationships.

Feedback Software 81

Feedback Software Analytic Tools Product Research User Friction 81

Userpilot

JULY 27, 2023

In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. TL;DR Customer retention is the ability of a company to retain its customers over a specified period of time. Winning users back with targeted emails.

Product Research 77

Product Research Onboarding KPIs Customer Experience Data Visualization 77

Userpilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. It’s not a ‘hack’ or a quick fix: it’s a mindset shift in how you approach your user onboarding process. Ready to transform new users into lifelong customers? Ready to transform new users into lifelong customers?

User Testing 93

User Testing Customer Feedback Customer Experience Feedback Software 93

The Product Guy

FEBRUARY 13, 2020

Firstly, Jeff as a new umbrella brand for all the new services will be providing to our customers; Secondly, a new business line called Beauty Jeff was opening the very first venue in Argentina. For product leaders, that means taking a step back to build a team that can be customer-centric and deliver ongoing innovation to the market.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Userpilot

SEPTEMBER 29, 2022

Product value is how well your app helps customers achieve their goals compared to competitors. It highlights the benefits of the product and its advantages for the prospective customer. Higher value translates into more customers, higher retention, and stronger brand loyalty. Check if you’re targeting the right customers.

User Testing 90

User Testing Product Research Feedback Software Analytic Tools 90

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. Artificial intelligence is considered the fourth industrial revolution. To identify these issues , you would usually need to combine observation and data analysis.

Artificial Inteligence 185

Artificial Inteligence Data Visualization Product Research Reporting Tools 185

Userpilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. In larger organizations, they may work side by side with QA engineers, product marketers , data analysts , or product ops managers. What is a product team structure?

Analytic Tools 83

Analytic Tools Feedback Software Research Software Product Research 83

Mind the Product

JANUARY 8, 2018

In other words, product management is not about making sure products ship on time – it’s about understanding the needs of the customer and defining the right product to meet them. They are masters at sharing insights across the organization and helping everyone to understand the product they are building and why.

Data Visualization 119

Data Visualization Analytic Tools Customer Feedback Product Research 119

Alchemer Mobile

JUNE 9, 2020

In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value. And in particular, we at Apptentive know that product teams struggle with collecting feedback.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Userpilot

SEPTEMBER 1, 2021

SaaS product marketing is the strategies and tactics applied to software products and apps to create demand and drive the adoption and retention of said product by the end-user. best practices include: user-centered mindset, personalized messaging, continuous feedback loops, data-informed decisions.

Feedback Software 88

Feedback Software Research Software User Testing Customer Feedback 88

Usersnap

SEPTEMBER 22, 2022

You know you need insights from users of your product, but aren’t quite sure how to do it. Some folks resort to Typeform to help out in getting insights, which isn’t a bad choice at all. We know it is hard just collecting customer feedback , but then making decisions out of it becomes even tougher.

Feedback Software 52

Feedback Software Research Software User Testing Product Research 52

Userpilot

MARCH 23, 2022

If there’s a phrase people in the SaaS industry don’t want to hear, it’s user offboarding. But dealing with customer churn is part and parcel of the SaaS world. Sometimes your user onboarding fails, other times, your product is not a good match for the user. What is customer offboarding?

Feedback Software 87

Feedback Software Customer Experience Research Software Customer Feedback 87

Gainsight

NOVEMBER 16, 2021

The SaaS industry has never been so competitive. On the inner circle of your flywheel, visualize the different segments of your users based on their stage of their product journey. Active customers. Loyal customers. Understand the customer experience. We’re talking about the product-led flywheel.

Analytic Tools 52

Analytic Tools Product Research Feedback Software Onboarding KPIs 52

Userpilot

MARCH 21, 2024

How do you even know if you have no clue what your ideal customer looks like? That’s why you need a customer profile template. Read on to find out the different types that make a customer profile, how you can create a customer profile template in 5 steps, and some customer profile examples.

Data Visualization 97

Data Visualization User Testing Customer Experience Customer Feedback 97

Product Talk

APRIL 11, 2018

This is why as an industry we see an over-reliance on A/B testing —a measurement method that we’ve shoehorned into a discovery method. We need to discover what needs, pain points, desires, wants—or what I call opportunities—impact that outcome. If you hear more than one customer share a need or pain point, add it to your tree.

Product Research 174

Product Research Customer Experience Software Review Feedback Software 174

DISQO

MAY 1, 2018

Whether it’s cord cutting or telemedicine, teams in every industry need to track key shifts in user behaviors to stay relevant in real-time. To that end, we’re very excited to announce the addition of ‘Insight Trackers’ to Alpha’s integrated experimentation platform. Customers won’t have it. It’s human nature.

User Testing 40

User Testing Data Visualization Customer Feedback Product Research 40

DISQO

MAY 1, 2018

Whether it’s cord cutting or telemedicine, teams in every industry need to track key shifts in user behaviors to stay relevant in real-time. To that end, we’re very excited to announce the addition of ‘Insight Trackers’ to Alpha’s integrated experimentation platform. Customers won’t have it. It’s human nature.

User Testing 40

User Testing Data Visualization Customer Feedback Product Research 40

Userpilot

SEPTEMBER 12, 2022

It’s aimed to understand how likely customers are to recommend your product to a friend/colleague on a scale of 1-10. The greater the score, the more satisfied your customers are and the more loyalty they feel towards your brand. How ‘good’ a tNPS score is, depends on your industry and geographical region.

Feedback Software 90

Feedback Software Product Research Onboarding KPIs User Testing 90

Gainsight

AUGUST 4, 2022

Product experience drives customer experience. You can make big, bold choices with your product without risking the trust and loyalty of your user base. The trick is to create a customer experience that matches the product experience in terms of value and relevancy. Build a data-driven roadmap based on customers’ behavior.

Customer Experience 64

Customer Experience Product Research User Testing Customer Feedback 64

DISQO

MAY 6, 2020

Always looking for ways to stay ahead of the insurance pack, the industry veteran recently began looking to a younger crowd. The company’s service, support and sales models all needed to be reinvented to target this new customer. Using Alpha’s rapid consumer feedback platform, they began conducting consumer insights tests.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

Always looking for ways to stay ahead of the insurance pack, the industry veteran recently began looking to a younger crowd. The company’s service, support and sales models all needed to be reinvented to target this new customer. Using Alpha’s rapid consumer feedback platform, they began conducting consumer insights tests.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Mixpanel

JUNE 10, 2020

No matter the industry, product experimentation should always be done with your customers top of mind. But in the consumer finance space, sensitivity towards personal financial data makes considerations around product experimentation all the more delicate. Make friends with frameworks.

User Testing 75

User Testing Product Research Weak Development Team Customer Feedback 75