Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. How to implement AI to build better products. What AI tools you can use. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Alchemer Mobile

MAY 31, 2024

They engage more, they stay longer, and they actively promote your products ( this is especially true for customers on mobile! ). Closed-loop feedback is the key to building this level of loyalty and trust—but why do so many product teams struggle with closing the loop? What is Closed-loop Feedback?

User Testing 130

User Testing Product Research Feedback Software Customer Feedback 130

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. While correlation isn’t causation, looking at overlapping data points can help us infer what bets paid off for mobile product teams, along with where they can adjust their roadmaps to improve.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Userpilot

MAY 27, 2024

Loyalty segmentation helps you to tailor products, support, and marketing efforts by categorizing customers based on their loyalty levels. TL;DR Customer loyalty is a measure of how committed customers are to your product or service. Plus, it requires constant analysis and feedback collection to remain relevant.

Data Visualization 105

Data Visualization Product Research User Testing Customer Experience 105

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? And how should you ask your questions to ensure that you’re collecting the right data? Let’s start by defining what a product satisfaction survey is.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Userpilot

MAY 21, 2024

Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime value. Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! Adoption : The phase where customers start using your product regularly.

Data Visualization 105

Data Visualization Customer Experience User Testing Customer Feedback 105

Userpilot

MARCH 29, 2023

What’s digital analytics? How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. Are you in?

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Alchemer Mobile

MARCH 14, 2022

This report contains data from the following app categories: Finance. Personal Services. Business Services. Mobile consumer feedback changed product roadmaps, improved ROI, drove revenue, and got companies closer to achieving their overall business goals. Close customer feedback loops.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

JANUARY 15, 2024

However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! You can measure customer experience within the fintech industry using periodic surveys, post-interaction surveys, and funnel analysis. Try Userpilot and book a demo today!

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

UserVoice

APRIL 4, 2017

It’s no secret that product managers wear a lot of hats. Matching these solutions to the assorted challenges product managers face can be a little tricky, so we’ve done some digging to compile a handy list of product management tools. Data Analysis Tools for Product Management.

Research Software 286

Research Software Analytic Tools Feedback Software Data Visualization 286

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. What better way to gather customer feedback ? TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way.

Product Research 98

Product Research Customer Feedback User Testing Customer Experience 98

Userpilot

MARCH 29, 2023

Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? Today, there are smiley face surveys. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. What is a smiley face survey?

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Usersnap

APRIL 2, 2019

Customer Feedback Loop is the process of enhancement for your products and services based on the feedback customers give you. And a Closed Feedback Loop is when you follow up with the customers and show them how their opinions impact your business decisions. How to Create a Closed Feedback Loop?

Product Research 81

Product Research Feedback Loop User Testing Customer Feedback 81

Usersnap

DECEMBER 10, 2023

User Acceptance Testing (UAT) is important for more agile software development teams. It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. Price comparison tools often didn’t work. List of user acceptance testing tools ?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Alchemer Mobile

MAY 10, 2022

If you have the right feedback , you can focus on product improvements that will make your customers feel heard and improve their experience with your app. There are four steps to leveraging customer feedback to improve your mobile experiences: Capture, Analyze, Act, and Close the Feedback Loop.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Userpilot

JUNE 12, 2024

Understanding the salary landscape for product analysts is crucial whether you’re entering the field or looking to advance your career. In this guide, we’ll provide an overview of typical product analyst salaries, explore factors that can influence earnings, and share valuable resources to help you progress in your career.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

DECEMBER 6, 2023

What does it have to do with product management or product design? TL;DR Product dogfooding is a testing practice. It involves teams using their own product internally to identify issues and opportunities for improvement. Use surveys , interviews, session recordings, and product analytics to gather insights.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Userpilot

JULY 8, 2022

Ever wondered what your users think about your product’s features, UI design, and quality? Product experience insights help you understand how customers feel about your product, and how they react and interact with it. You can use PX insights to find out why your users behave the way they do and how to improve it.

Data Visualization 98

Data Visualization Customer Feedback Customer Experience Feedback Software 98

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! While we can hypothesize that the lack of Vitamin D certainly contributes to grumpier customers in the gloomier months, we needed data to support our claims.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Johanna Rothman

MARCH 26, 2024

Specifically, the people who like Gantt charts say they can predict where the project is headed. In innovative products, the interdependencies can change any day. (I I wrote about this problem as a schedule game, “ The Schedule Tool is Always Right. ” There's more in Manage It!

Data Visualization 70

Data Visualization Product Research Feedback Loop Feedback Software 70

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 98

User Testing Product Research Customer Feedback Feedback Software 98

Userpilot

FEBRUARY 28, 2023

In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions. User onboarding feedback gives insights into the quality of the onboarding experience and can help reduce the time to value.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

AUGUST 24, 2023

A well-designed cancellation survey will help you understand the reasons for churn. It’s also a valuable tool for winning over users about to cancel their subscriptions. This article shows you how to design a customer cancellation survey that collects actionable insights and reduces churn. If yes, which ones?

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. Building customer journey maps to illustrate touchpoints and interactions visually. Optimizing the CX strategy after testing variations on subsets of the audience with A/B testing.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Amplitude

JANUARY 21, 2021

The road to better decision-making begins with enabling self-service access to data. When various team members have data in front of them, they can have informed conversations about the reality that the data represents. When good data gets into the hands of great people, companies can realize amazing business outcomes.

Data Visualization 105

Data Visualization Reporting Tools Product Research Customer Feedback 105

Userpilot

OCTOBER 26, 2023

What makes PLG for complex products challenging? We also look at examples of companies that have managed to ace product-led growth for complex software solutions. TL;DR Product-led growth is a strategy that uses the product as the main source of growth. While great in theory, PLG may not work for complex products.

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Userpilot

MARCH 19, 2024

Even if you’ve been a product manager for a while, a new feature rollout can be a challenging experience. Fear not, though, as this article provides lots of valuable insights into the process. We explain what a feature rollout is, why it is important for product teams, and how to conduct them. Ready to dive in?

Product Research 105

Product Research Onboarding KPIs User Testing Feedback Software 105

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. NPS+ takes traditional NPS surveys a step further by diving into the “why” behind each NPS response.

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

Userpilot

MAY 27, 2024

Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! TL;DR Customer perception is the impression users have about a brand or product based on their interactions, experiences, and overall satisfaction.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Let’s jump right in. Nationality.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

The Product HQ

JUNE 1, 2024

AI product manager skills are a must-have for anyone looking for a rewarding career in AI product management. Every new product brings its own set of challenges. UX Cam shared data indicating that product managers spend as much as 52% of their time on unplanned activities.

Artificial Inteligence 98

Artificial Inteligence Analytic Tools Research Software Feedback Software 98

Userpilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? We also explain why it’s important for product managers and share useful tips. Be specific, use data , not assumptions or speculations, and refrain from jumping to conclusions about possible causes. Let’s dive in, shall we?

Feedback Software 115

Feedback Software Analytic Tools Research Software User Testing 115

Userpilot

NOVEMBER 27, 2023

Both metrics are important to track if you want to implement a successful product retention strategy. Ways to analyze churn and improve retention rates based on the data. Close the feedback loop so customers know their opinions matter. Both metrics are also similar in that they give insights into customer satisfaction.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. Qualaroo helps companies gather customer feedback only.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98