Alchemer Mobile

FEBRUARY 14, 2023

Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees. Independent market research says closing the loop is the biggest challenge facing CX and VoC professionals. Alchemer Workflow is available immediately.

Product Research 130

Product Research Feedback Loop User Testing Feedback Software 130

Userpilot

JANUARY 15, 2024

However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! You can measure customer experience within the fintech industry using periodic surveys, post-interaction surveys, and funnel analysis. Try Userpilot and book a demo today!

Analytic Tools 82

Analytic Tools Feedback Software Reporting Tools Data Visualization 82

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights.

Product Research 95

Product Research Feedback Software User Testing Customer Feedback 95

Userpilot

MARCH 29, 2023

Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? Today, there are smiley face surveys. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. What is a smiley face survey?

Product Research 95

Product Research User Testing Customer Feedback Feedback Software 95

Userpilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. What is a customer satisfaction survey?

Customer Feedback 87

Customer Feedback User Testing Customer Satisfaction Customer Experience 87

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. What better way to gather customer feedback ? TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way.

Product Research 94

Product Research Customer Feedback User Testing Customer Experience 94

Userpilot

JULY 8, 2022

Product experience insights help you understand how customers feel about your product, and how they react and interact with it. In this article, we’ll be discussing what product experience insights are, why they are critical to improving your product engagement levels, and how you can get these insights from within the app.

Data Visualization 96

Data Visualization Customer Feedback Customer Experience Analytic Tools 96

Gainsight

OCTOBER 25, 2021

Product feedback loops are the ultimate tool for scanning a user’s experience, pinpointing product shortfalls, and boosting your product. Wondering how to anchor these feedback loops into your product? Why build customer feedback loops? Customer feedback loops root your strategy in data that matters.

Product Research 98

Product Research Feedback Loop Customer Feedback User Testing 98

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. Qualaroo helps companies gather customer feedback only.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Userpilot

NOVEMBER 28, 2022

Do you have a process in place to automate customer feedback collection? If you don’t, you should get started right away to collect the maximum amount of user data and minimize the work hours required to set up feedback collection. Userpilot, Survicate, and Qualaroo are the 3 best-automated feedback collection tools.

User Testing 93

User Testing Feedback Software Customer Feedback Data Visualization 93

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 90

Customer Feedback Product Research Feedback Software User Testing 90

Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Sending in-app surveys to gather relevant feedback and iterate your strategy. Welcome survey example.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Customer Experience 79

Userpilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

User Testing 95

User Testing Product Research Customer Feedback Feedback Software 95

Usersnap

DECEMBER 10, 2023

However, as pivotal as it is, it’s frequently harassed by challenges, underscoring the quintessential role of having adept UAT testing tools. Price comparison tools often didn’t work. Data mismatches occurred, with some users receiving incorrect insurance information or pricing. Pick the best UAT tool for you ?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! While we can hypothesize that the lack of Vitamin D certainly contributes to grumpier customers in the gloomier months, we needed data to support our claims.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. NPS+ takes traditional NPS surveys a step further by diving into the “why” behind each NPS response.

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction.

Feedback Software 89

Feedback Software Analytic Tools Research Software Customer Feedback 89

Userpilot

APRIL 21, 2024

Create a knowledge base so customers can self-service solutions instead of contacting support. Examine customer data to understand how you can further improve your help resources. An easy way of personalizing onboarding is by using welcome surveys to collect data on customer roles, use cases, etc.

Feedback Software 99

Feedback Software Analytic Tools Data Visualization Customer Feedback 99

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

Data Visualization 96

Data Visualization Feedback Software Analytic Tools Research Software 96

Userpilot

AUGUST 20, 2023

Proactive customer service goes beyond solving problems. With customer service, we often think about solving problems as they come. So if you want to learn about how to apply and practice a proactive service without spending too much time, keep diving into this article.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software User Testing 78

Userpilot

AUGUST 24, 2023

A well-designed cancellation survey will help you understand the reasons for churn. It’s also a valuable tool for winning over users about to cancel their subscriptions. This article shows you how to design a customer cancellation survey that collects actionable insights and reduces churn.

Product Research 97

Product Research Feedback Software User Testing Customer Feedback 97

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 84

Embedded Analytics Data Visualization Analytic Tools Feedback Software 84

Userpilot

MARCH 24, 2024

TL;DR A user flow is a visual representation of the steps a user takes to achieve a specific goal within a website or app. Best practices to create a good user flow Add visual aids to your user flow charts. Collect user feedback to improve your user flows. This article shows you 11 examples across different user journey stages.

Data Visualization 101

Data Visualization Customer Feedback Analytic Tools User Testing 101

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? TL;DR A Net Promoter Score (NPS) survey is a customer loyalty survey that measures the likelihood of customers recommending you to their friends and colleagues. The main types of Net Promoter Score surveys are transactional NPS and relationship NPS.

Product Research 86

Product Research Feedback Software Analytic Tools Data Visualization 86

Userpilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Using product analytics to monitor user behavior and spot passives. What are the different types of NPS survey responses?

Data Visualization 95

Data Visualization Feedback Software Product Research Analytic Tools 95

Userpilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? In this article, we’ll dive into the different types of NPS surveys, the best timing for each, and provide examples to help you receive healthy response rates.

Product Research 94

Product Research Feedback Software Customer Experience Data Visualization 94

UserVoice

APRIL 4, 2017

Matching these solutions to the assorted challenges product managers face can be a little tricky, so we’ve done some digging to compile a handy list of product management tools. Data Analysis Tools for Product Management. Products can’t move forward without proper data visualization and analysis.

Analytic Tools 286

Analytic Tools Research Software Feedback Software Data Visualization 286

Userpilot

JUNE 30, 2022

What are UX surveys and when should you, as a UX designer use them? Conducting UX research and analyzing customer feedback helps you stay relevant to your customers and drive retention. In this article, we’ll look into different types of UX surveys and equip you with the knowledge and best practices for conducting one.

Product Research 97

Product Research User Testing Feedback Software Research Software 97

Userpilot

DECEMBER 6, 2023

Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. Use surveys , interviews, session recordings, and product analytics to gather insights. It’s a widely accepted practice in many organizations.

Feedback Software 92

Feedback Software Analytic Tools Research Software Reporting Tools 92

Userpilot

NOVEMBER 30, 2022

You need to build based on valuable customer data. A personalized customer experience encompasses any interaction with your product or service where you’ve made specific decisions based on data about the user, whether that’s user preferences, role type, or something else. Ready to get into it? Let’s go!

Data Visualization 96

Data Visualization Customer Experience Feedback Software Analytic Tools 96

Userpilot

OCTOBER 18, 2022

With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. To get the data, you have to combine four analyses: task analysis, user feedback analysis, user behavior analysis , and user experience analysis. Hiccups in user experience. What is user analysis?

Customer Feedback 96

Customer Feedback Data Visualization User Testing Analytic Tools 96

Userpilot

MAY 22, 2023

Building customer journey maps to illustrate touchpoints and interactions visually. For a good CX strategy, you should: Use welcome surveys to understand customers’ needs and expectations. Offer self-service support in multiple formats and an in-app resource center. What is a customer experience (CX) strategy?

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Product Research 82

Userpilot

APRIL 8, 2024

The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams. Gather customer insights on how to improve the customer experience via surveys , interviews, and reviews.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Strategy 80

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

Product Research 91

Product Research User Testing Feedback Software Customer Feedback 91

Alchemer Mobile

MAY 10, 2022

If you have the right feedback , you can focus on product improvements that will make your customers feel heard and improve their experience with your app. There are four steps to leveraging customer feedback to improve your mobile experiences: Capture, Analyze, Act, and Close the Feedback Loop.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Userpilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. Creating NPS surveys in Userpilot.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

MARCH 27, 2024

Collecting navigation feedback with surveys to refine and improve secondary navigation based on user insights. Design elements : The design of a primary navigation menu is usually more prominent with bold text and larger buttons; secondary navigation often uses smaller text or icons to take up less visual space.

Feedback Software 102

Feedback Software Research Software Data Visualization Product Research 102