Userpilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Today, we’ll be focusing on closed-loop analytics and how they can help you better manage and benefit from data! The key is to share data between the teams anyway. What are closed-loop analytics?

Analytic Tools 94

Analytic Tools Data Visualization Customer Experience Reporting Tools 94

Userpilot

JANUARY 15, 2024

However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! TL;DR The fintech customer experience helps neobanks, cryptocurrencies, and blockchain wallets differentiate themselves from traditional financial institutions.

Analytic Tools 82

Analytic Tools Feedback Software Reporting Tools Data Visualization 82

Userpilot

APRIL 9, 2024

TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. They also offer feedback features and analytics to support data-driven decision-making. However, its less advanced analytics compared to competitors let it down.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

APRIL 21, 2024

Conduct user flow analysis to learn how to optimize the user experience and thereby lower tickets. Create a knowledge base so customers can self-service solutions instead of contacting support. Examine customer data to understand how you can further improve your help resources.

Feedback Software 99

Feedback Software Analytic Tools Data Visualization Customer Feedback 99

Userpilot

APRIL 4, 2024

Tracking customer engagement for your SaaS product offers several benefits, including reduced user friction and improved conversion and retention rates. It also helps outline a data-driven roadmap to improve your product. An engaged user base looks different for various products.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

MARCH 31, 2023

Customer attrition takes place when customers leave your product or service. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. Churn analysis is the process used to convert data into actionable insights that can be applied to churn reduction strategies.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

Data Visualization 96

Data Visualization Feedback Software Analytic Tools Research Software 96

Userpilot

AUGUST 20, 2023

Proactive customer service goes beyond solving problems. With customer service, we often think about solving problems as they come. But, its actual purpose is to prevent problems from happening—leaving little friction in the customer experience. Slack’s open-ended survey helps to complement micro surveys and get deeper insights.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software User Testing 78

Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Use progressive disclosure to avoid overwhelming users. Using targeted in-app messages to guide users through key features effectively.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Customer Experience 79

Userpilot

MARCH 29, 2024

How to identify a conversion funnel leak: Conduct feedback surveys and pair the results with actionable data from session replays, funnel , path , and heatmap analysis. Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Offer self-service support with a resource center.

Data Visualization 100

Data Visualization User Testing Analytic Tools Feedback Software 100

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! If so, you’re in the right place!

Embedded Analytics 84

Embedded Analytics Data Visualization Analytic Tools Feedback Software 84

Userpilot

NOVEMBER 6, 2023

– Build an in-app knowledge base to resolve any gaps. What are customer experience gaps? A customer experience gap is the difference between what customers expect and their actual experience with a product or service. How are customer experience gaps created?

Customer Experience 85

Customer Experience Feedback Software Customer Feedback Data Visualization 85

Userpilot

MARCH 17, 2023

These insights can inform your product development and keep a pulse on any changes in your customer’s needs and wants. In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. Book a demo to learn more! What are customer needs and wants?

Data Visualization 96

Data Visualization Customer Feedback User Friction User Testing 96

Userpilot

OCTOBER 21, 2022

Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Data-driven decisions. Personalized customer experiences. Automated customer service relationships. Omnichannel service. Salesforce: Analytical CRM software used for sales automation.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Reporting Tools 94

Userpilot

JUNE 29, 2022

How many customer segmentation tools are out there? Moreover, you will learn what data each tool provides and how to use them to accomplish tasks. Moreover, you will learn what data each tool provides and how to use them to accomplish tasks. What is a customer segmentation tool? Dozens, hundreds?

Analytic Tools 97

Analytic Tools Research Software Data Visualization Reporting Tools 97

Userpilot

FEBRUARY 21, 2023

But how does user adoption impact your business? In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Here are four steps for building a user adoption strategy: Do customer research and create user personas.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

OCTOBER 31, 2022

In this article, we feature the nitty-gritty of customer needs — from the fundamental meaning and types of customer needs to the most efficient method for conducting a customer needs analysis and acting on customer data for business growth. Three types of customer needs exist—product, customer service, and emotional customer needs.

Data Visualization 96

Data Visualization Analytic Tools User Testing Feedback Software 96

Userpilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. What is Net Promoter Score (NPS)?

Data Visualization 95

Data Visualization Feedback Software Product Research Analytic Tools 95

Userpilot

JULY 21, 2022

But how do you implement a customer service model correctly? Customer service is more than responding to email requests. You must ensure that your users have access to self-service support and human help at all times—which might get complicated in practice. A customer service model is necessary for customer success.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

MARCH 21, 2024

TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure. Customer lifecycle management helps you sustain growth by building a loyal customer base over time. Why is customer lifecycle management important?

User Testing 101

User Testing Analytic Tools Research Software Feedback Software 101

Userpilot

FEBRUARY 21, 2023

But how does user adoption impact your business? In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Here are four steps for building a user adoption strategy: Do customer research and create user personas.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Data Visualization 70

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 96

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 96

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions. What is user engagement analytics?

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Customer Feedback 95

Userpilot

DECEMBER 23, 2023

The metric shows teams how valuable their product is in the users’ eyes. It’s how many users abandon the product. By acting on the insights from retention analysis , you can improve customer satisfaction and loyalty. It refers to the rate at which new users stop using a product or service.

Analytic Tools 91

Analytic Tools Feedback Software User Testing Customer Experience 91

Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. But this is where customer experience automation (CXA) comes in. In this article, we will be covering everything you need to know about customer experience automation.

Feedback Software 91

Feedback Software Reporting Tools Customer Experience Data Visualization 91

Userpilot

OCTOBER 2, 2023

Both UX research methods are different but provide valuable insights to help your product development process. TL;DR Generative research explores and understands users’ needs , motivations, and behaviors to inspire new product ideas and concepts. Userpilot is a great tool for performing generative and evaluative research.

User Testing 105

User Testing Product Research Research Software Feedback Software 105

Userpilot

NOVEMBER 10, 2022

TLDR; A customer pain point refers to an issue that a customer experiences when interacting with a product or service. You can include a self-serve knowledge base and a live chat to eliminate support pain points. Advertise your product or service more effectively. State of SaaS Report Findings.

User Friction 92

User Friction Customer Experience User Testing Product Research 92

Userpilot

MARCH 16, 2023

Even though UserGuiding lets businesses create a resource center and perform product analytics, the main attraction of the platform is its user onboarding flow builder. However, if you want to access more advanced analytics or complex integrations, it will perhaps be better to look into other alternatives.

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

APRIL 7, 2024

The Aha moment is defined as a moment of sudden insight, realization, or inspiration. More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. To reduce the time users need to reach the Aha moment, personalize the onboarding for your main segments.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Indicative

JULY 24, 2019

This is the last installment of our Behavioral Analytics 101 blog series! You will learn to: Understand how frequently users are returning to your site or product. Master Dashboard tips and tricks. Spend less time aggregating KPIs by getting the most out of your Indicative dashboards. Indicative Tool. Dashboards.

Data Visualization 40

Data Visualization Dashboard Analytic Tools User Testing 40

Userpilot

MAY 23, 2023

TL;DR Customer experience (CX) encompasses the entire user journey and even broader than that, the wider perception customers have of your product. AI customer experience, on the other hand, is all about using artificial intelligence (using computing power to solve problems) as a valuable tool to enhance the customer experience.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Customer Experience 89

Userpilot

JULY 20, 2023

TL;DR Voluntary churn happens when customers cancel or downgrade their subscriptions while involuntary churn happens when a customer can’t continue using a service for reasons that are partially or entirely out of their control, most of the time related to payment processing issues. Bad customer service. Poor onboarding.

Customer Experience 89

Customer Experience Feedback Software Analytic Tools Data Visualization 89

Userpilot

JUNE 9, 2022

Userlane and Walkme are both tools for onboarding. Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. Walkme allows you to do the same, as well onboarding employees on third-party tools such as Salesforce. Read on to find out!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

FEBRUARY 2, 2023

Content testing is a form of user experience research that measures the quality and performance of content. TLDR; Content testing is a form of user testing where you measure the effectiveness of your site’s content. It’s important to prevent bad content, which affects user experience and leads to churn.

User Testing 93

User Testing Research Software Feedback Software Product Research 93

Userpilot

SEPTEMBER 28, 2022

SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. However, an enormous amount of available data makes it challenging to select these metrics. Here are the 3 best tools to improve product management metrics. Mixpanel – for product analytics.

Onboarding KPIs 80

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 80

Userpilot

OCTOBER 26, 2023

Nevertheless, PLG tactics can massively improve user experience in such products. Personalized onboarding allows users to learn how to use the product and reduce time to value. Contextual in-app messages are a great tool to drive feature discovery and adoption. What are the other differences? What’s the result?

Analytic Tools 88

Analytic Tools Feedback Software Product Research Data Visualization 88

Userpilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? In this article, we cover 14 actionable strategies and discuss how using product analytics can help enhance the success of each one. TL;DR User adoption happens when users learn how to use a product and discover its value.

Analytic Tools 91

Analytic Tools Feedback Software User Testing Data Visualization 91