ProductPlan

JULY 10, 2020

As the Director of User Experience, our team was tightly partnered with our product management counterparts to ensure we had baked-in practices and habits that enabled all of our development teams to deliver an exceptional product experience effortlessly. The Product Team’s Role in Customer Experience Strategy.

Customer Experience 71

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 71

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. You should know your company’s broader vision, objectives, target, and KPIs inside out and constantly view your product through the lens of this wider context. A mixture of approaches and resources will be useful here.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Bain Public

OCTOBER 19, 2019

By leaning on empathy, we can build an open-minded work culture that encourages collaboration, opinions, and feedback, allowing us to gain a variety of perspectives from the people on our teams and beyond. Everyone’s opinion matters, and when they trust that we’re listening, a culture of respect develops. How big is our technical debt?

Roadmap 40

Roadmap Development Team Review User Testing Technical Review 40