Gainsight

SEPTEMBER 22, 2023

For example, what truly differentiates HubSpot from Klaviyo? Technology companies, in particular, adopted these points of differentiation to gain market share. HubSpot shot to fame due largely to its laser focus on inbound marketing. Thought Leadership Think of any well-established company. Very little.

Education 52

Education User Friction Customer Experience Customer Feedback 52

ProductPlan

JUNE 5, 2020

Now, we’ve evaluated top picks based on course content, reviews, communities/groups around the certifications, and industry recognition. The Product Leader Certificate requires a little more PM experience and demands competence in DevOps, data analytics, and hard technical skills. We’ve scoured the certification landscape.

Certifications 95

Certifications Customer Experience Artificial Inteligence Product Management 95

Intercom, Inc.

MAY 16, 2019

To differentiate yourself in a crowded market, ease of use is only part of the equation. But then when we reviewed the proposal with leadership, we actually got pushback. Patrick: From early on, we felt there were two key areas that we could differentiate on with Product Tours. Standing out in a crowded field.

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

Gainsight

JULY 7, 2021

As we kept a close eye on the industry, one large tech event after another was announcing its cancellation or postponement. On the other hand, were they ready to attend another virtual conference after 18 months of staring at Zoom meetings, webinars, Facetime calls, and virtual events? Soon enough, we accepted the inevitable.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Enhanced customer satisfaction (58%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

ProductPlan

SEPTEMBER 8, 2021

Open 24 hours a day, the site was user-friendly, encouraging browsers to post their own reviews of books and offering discounts, personalized recommendations, and searches for out-of-print books.”. Amazon is a multinational technology company known worldwide as a mega e-commerce marketplace. Britannica.com ). to get a feature done.”.

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

Userpilot

MAY 8, 2024

Educate customers with resources in multiple formats like blogs, webinars , or videos. Cultivate a customer-centric culture from leadership down. Additionally, by effectively meeting customer needs, companies can differentiate themselves in a competitive market, enhance their brand reputation, and ultimately increase revenue.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105