Amplitude

MARCH 12, 2019

While the data in Amplitude was self-service, the lessons learned from the data weren’t. Anyone can create a Notebook right in Amplitude and embed charts directly into them. For more details on how Notebooks works, check out our documentation. Dashboards are great for monitoring North Star metrics and KPIs.

Data Visualization 94

Data Visualization Embedded Analytics User Testing Customer Feedback 94

Userpilot

APRIL 23, 2021

All in one dashboard. Build in-app experiences that increase product adoption and retention without needing to code Track in-app behavior, analyze data and see the direct impact of the experiences inside the dashboard. Let’s look into what user personas do these tools cater to. Userpilot user persona example Product Manager.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Usersnap

NOVEMBER 17, 2022

HubSpot integrations let you use HubSpot for several purposes, no matter what other programs your business uses. Integrations seamlessly connect all applications to the HubSpot center, so you can streamline and enrich your customer data and get all the analytics/insights in one place. The Benefit of Using a HubSpot Integration.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

Userpilot

OCTOBER 16, 2022

Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Too much friction in your service will kill any intimacy with your customer. Measure how your customers behave inside your app to improve the customer experience.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

JUNE 8, 2021

Mixpanel and Amplitude are two leading product analytics solutions that provide in-depth analytics. Usersnap and Canny are feedback platforms that allow businesses to capture, organize, and analyze product feedback. Product analytics to help you track user activity and make adjustments accordingly.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Iteratively Blog

JANUARY 10, 2021

Analytics tracking plans are no different – tracking plans (and the instrumentation of them) are collaborative by nature. The iOS, Android and web development teams are responsible for instrumenting (and ideally testing) those events in the code and will have an opinion on what’s feasible. Start by putting analytics front and center.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Software Review 52

Userpilot

DECEMBER 12, 2023

Looking for a good self service support tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for self service support on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Mind the Product

MARCH 7, 2019

These types of integrations can often require complex design, testing, and exception handling requirements. Such composite applications are also typically more demanding on the underlying systems because they often support long-running transactions, and the ability to report on and/or manage process state. Documentation.

Reporting Tools 149

Reporting Tools Data Visualization Customer Experience User Testing 149

Crafty CTO

MARCH 17, 2023

Early testers are reporting that the GPT-4 model provides a substantial, across-the-board improvement over its GPT-3.5 My personal experience mirrors these reports. Other examples include interpreting a business barchart, and solving an engineering test problem (in French!) predecessor. Catch up by announcement.

Artificial Inteligence 98

Artificial Inteligence Reporting Tools Research Software ChatGPT 98

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. A friction log is a document that captures a list of challenges, difficulties, or frustrations a customer might encounter using your product. Friction logging step 1: Decide which part of the product you want to test.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization User Testing 97

Userpilot

OCTOBER 24, 2023

Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low. Using A/B testing to expose dormant users to different flows to see what gets them closer to the resurrection goal. Watching A/B testing results on Userpilot.

Customer Experience 87

Customer Experience User Testing Customer Feedback Onboarding KPIs 87

Userpilot

FEBRUARY 26, 2024

Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features. Self-help resource center : An intuitive self-service support that quickly guides users to solutions – reducing friction and providing timely assistance for a better user experience.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc. Userpilot gives you an eagle-eye view of the customer experience through user analytics, trend/funnel reports, and feedback collection through different types of surveys.

Data Visualization 52

Data Visualization Embedded Analytics Customer Experience Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Product Analytics : Lou Assist doesn’t have any product usage analytics capabilities.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

APRIL 21, 2024

Userpilot also offers solutions for user onboarding and product analytics as well. Qualaroo : Focused on user research , Qualaroo is a survey-design platform for collecting and segmenting feedback, performing analysis, and viewing results in the form of dashboards. Plus, it provides in-depth reporting and survey segmentation.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

MAY 14, 2020

If you don’t have the time to build them, you can choose from loads of tried-and-tested templates taken from the likes of Dropbox and Airtable. If you prefer, you can even embed your help doc articles somewhere else , such as a page on your site or even within your product itself.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. With this, you can collect all your documentation files, tutorials, and videos in one place and offer on-demand support. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. With this, you can collect all your documentation files, tutorials, and videos in one place and offer on-demand support. Let’s get started!

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

The Product Coalition

MARCH 16, 2019

These types of integrations can often require complex design, testing, and exception handling requirements. Such composite applications are also typically more demanding on the underlying systems because they often support long-running transactions, and the ability to report on and/or manage process state.

Reporting Tools 64

Reporting Tools Data Visualization Customer Experience User Testing 64

Userpilot

JANUARY 16, 2024

TL;DR HelpHero is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 13, 2024

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Here’s why: A/B testing : Data-driven decisions, customer engagement, and conversion rate optimization are all outcomes of effective A/B testing.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 28, 2024

TL;DR Pendo Engage is a product adoption platform for with in-app guidance , product analytics, and feedback collection capabilities. The benefits of using Pendo Engage include its custom themes, flexible dashboards , multi-platform analytics, 50+ integrations, and the fact that you don't need to write any code to utilize its features.

Data Visualization 101

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 101

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

NOVEMBER 2, 2022

Here are some tactics for leveraging AI in customer service: Personalize the user experience and use AI to collect data and trigger relevant messages based on the customer segment. Add self-service support and use AI to show learning modules based on user needs and segmentation. How is AI changing customer service?

Artificial Inteligence 97

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 97

Userpilot

SEPTEMBER 22, 2023

TL;DR Chameleon is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Analytics are not advanced: Chameleon doesn’t pose of robust analytics features like Userpilot does. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JULY 20, 2023

From content creation, localization, image and video generation, or analytics, today we’ll be looking at the best tools that can help streamline various processes in just a few clicks! Best AI tools to analyze data: Microsoft Power BI: business intelligence tool using machine learning.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

Userpilot

NOVEMBER 20, 2022

You should digitize your customer experience to better meet customer expectations, cut down on customer service costs, and drive up customer loyalty. There are three important steps in digital transformation: define and map the customer journey, identify automation opportunities , and continually test and improve your digital CX.

Customer Experience 93

Customer Experience User Testing Customer Feedback Embedded Analytics 93

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. It enables product teams to create, implement, and test personalized in-app onboarding experiences. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

DECEMBER 12, 2023

TL;DR Proactive customer service means anticipating and addressing customers’ needs and challenges before they arise. This method allows you to create self-service resources, which enables customers to find answers independently without reaching out for help when they have questions. Let’s dive in!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

The Product Coalition

APRIL 25, 2022

Prioritization frameworks Gantt charts/roadmaps Documenting and organizing user research interview results Checklists and task management across teams Spreadsheets do have their drawbacks. This means the most recent designs will show up live in the document. Web files on Figma are easily shared with a single link.

Analytic Tools 162

Analytic Tools Data Visualization Feedback Software Research Software 162

Userpilot

SEPTEMBER 22, 2023

TL;DR UserGuiding is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc.

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

TL;DR Appcues is a good choice for Customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. It enables product teams to create, implement, and test personalized in-app onboarding experiences. Let’s get started!

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

FEBRUARY 26, 2024

UserIQ doesn’t offer a free trial so you can’t test it before making a decision. If you’re looking for a better option for proactive customer service, Userpilot exceeds both functionality and value for money compared to UserIQ. No Free Trial : Most SaaS product teams might want to experiment with a tool before swiping a card for it.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52