How to make CX less ‘squishy’ and more data-driven
Gainsight
AUGUST 31, 2022
Because it’s a part of your go-to-market organization, every CX employee will benefit from learning the fundamental skill sets and techniques in which your salespeople are trained. Happily, I’m starting to see some progressive support organizations lead into CX by providing more documentation and building out self-service options.
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