Five Opportunities for CS in a World Full of AI-Driven Change
Gainsight
DECEMBER 15, 2023
But now Customer Success Managers (CSMs) are also being asked to become more sales- or revenue-driven, and in some cases, they’re even being asked to own a revenue number. If you break down what Sales and CS do, a lot of the activities are the same,” says Dhaliwal. But don’t worry, this is a good thing.
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