Fri.Oct 14, 2022

article thumbnail

CS Value Engineering and Customer ROI Just Got More Important

Gainsight

“What is ROI? How do you measure it? Is it different for every customer?”. These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. The podcast is hosted by Kristen Hayer, Founder and CEO of the Success League, a consulting and training firm focused on developing customer success programs that drive revenue.

article thumbnail

Seven key takeaways from #mtpcon London+EMEA: Day 2

Mind the Product

Day two of #mtpcon London was jam-packed with a plethora of inspirational product talks, from making better product decisions to artificial intelligence. Read on for seven key takeaways! [.] Read more » The post Seven key takeaways from #mtpcon London+EMEA: Day 2 appeared first on Mind the Product.