Sat.May 30, 2015 - Fri.Jun 05, 2015

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Optimizing for Adoption? Ask Your Power Users for Help

TSIA

When optimizing your products and services for increased adoption, you can easily find yourself too close to the situation to fully understand how your customers are using them effectively. The best way to get a detailed look at how your technology is being consumed, and even where it can be improved, is to ask your users directly.

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[Video] TSIA’s President and CEO Speaks at Gainsight Conference

TSIA

J.B. Wood, TSIA’s President and CEO, recently spoke at the Gainsight Pulse Conference about the role of customer success in the technology industry. Watch the full video of his powerful presentation, “How Technology and Big Data are Reinventing the Customer-Supplier Relationship.