Intercom, Inc.

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. Things need to be clear, simple. That’s really expensive.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

BrainStation Product Management

APRIL 8, 2019

The position of Product Manager has been one of the fastest-growing roles in tech in recent years, with a 30 percent growth in job openings year over year. Speak to a Learning Advisor. Perhaps you need someone with an uncanny design eye, or razor-sharp technical skills, or deep experience in analytics? Do Some Soul-Searching.

Technical Advisors 40

Technical Advisors Product Management Product Manager Product Research 40

BrainStation Product Management

APRIL 8, 2019

The position of Product Manager has been one of the fastest-growing roles in tech in recent years, with a 30 percent growth in job openings year over year. Perhaps you need someone with an uncanny design eye, or razor-sharp technical skills, or deep experience in analytics? With Product Managers, however, people skills are paramount.

Technical Advisors 67

Technical Advisors Product Management Product Manager Product Research 67

Intercom, Inc.

JANUARY 14, 2021

And I’d try to somehow bring the context from the spreadsheets and PowerPoints later, once you start building things into the product delivery process, and reflect it in the engineering task management tools that we all had available. I’m an engineer and I think like an engineer, so I’m looking for frameworks and patterns.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Andrew Chen

OCTOBER 31, 2016

I was recently interviewed by the folks at Reforge, a new company started by my friends Brian Balfour and Susan Su focused on advanced professional education. I recently asked a handful of folks from the Reforge Collective about the questions they ask when interviewing candidates for competitive positions in growth.

User Testing 92

User Testing Weak Development Team Technical Advisors Analytic Tools 92

Intercom, Inc.

MAY 19, 2022

Of course, that’s important, but they are also not in a position to assess the medical prowess of a doctor. It’s very similar to code review in engineering, the editing process in writing, or coaching in sales. That’s why you need to do these internal reviews as well. “What can you afford?

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

JANUARY 5, 2022

Onboarding software is typically used to educate new users , demonstrate new features to advanced users, or train new hires. Thus you also see onboarding software being used to educate customers who have been with a product for 6 months, a year, or even longer. Let’s get into it. Secondary onboarding.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

Business of Software Conference

JUNE 29, 2020

He really focused on American civic life and how do we need to educate American citizens to support a democracy. So what Dewey is advising us to do. Now I get that like there might be different technical architect implementations for fast forwarding commercials, but there’s one feature that’s going to solve this need.

User Testing 59

User Testing Feedback Software Research Software Product Research 59