The Product Coalition

MAY 20, 2020

Good data visualization helps you to unlock new insights, monitor your KPIs, understand user behaviour, and effectively communicate data with non-tech teammates. Why is Data Visualization important for Product Managers? As a Product Manager, you may be working in partnership with a Product Ops Manager on data visualization.

Data Visualization 85

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 85

Userpilot

APRIL 7, 2022

What does the term UX analytics stand for? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

NOVEMBER 30, 2023

It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences. This includes data from your analytics tools (e.g.

Product Research 97

Product Research User Testing Research Software Data Visualization 97

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. Intercom welcome survey example.

Data Visualization 90

Data Visualization Product Research Software Review Feedback Software 90

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! Final Thoughts.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Usersnap

DECEMBER 14, 2021

Why isn’t every SaaS business carrying exit surveys when their users cancel? When used well they will cut your churn, improve user experience, and increase the likelihood that ex-users become customers again in the future. Open-ended questions ask users to give reasons for canceling in their own words.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Userpilot

APRIL 6, 2023

Six examples of contextual in-app feedback include: Triggering an in-app survey after the first-time user experience to identify where users are experiencing friction early and fix it. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Survicate reporting. #4

Feedback Software 86

Feedback Software Analytic Tools Research Software Data Visualization 86

Userpilot

JUNE 26, 2023

Before you act on user feedback and requests, prioritize them with an appropriate framework. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features. What is a good score depends on the product and industry, but aim for 30+.

Feedback Software 95

Feedback Software Analytic Tools Research Software Customer Feedback 95

Userpilot

FEBRUARY 25, 2024

Through his study, he identified five categories of product attributes that affect customer satisfaction in varying degrees and manners (details on the categories shortly). Example: An HTML embed feature for an email marketing application isn’t a must-have, but it’s an attractive feature that makes the product stand out.

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Customer Satisfaction User Testing Customer Experience Customer Feedback 103

Userpilot

APRIL 6, 2023

Six examples of contextual in-app feedback include: Triggering an in-app survey after the first-time user experience to identify where users are experiencing friction early and fix it. Adding a bug report widget so users can give you information about what type of bugs they’ve experienced. Survicate reporting. #4

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

JANUARY 9, 2023

For instance, your marketing data sources may include: Market research for identifying common user pain points. Customer analysis for understanding their preferences, goals, and expectations towards the product. Sales analytics to identify better-qualified prospects and improve your marketing strategy.

Feedback Software 97

Feedback Software Analytic Tools Research Software Customer Experience 97

Userpilot

APRIL 25, 2022

Are you using a friction log to track and prioritize what to improve in your product? In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. Why should product managers use friction logs? Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JUNE 10, 2022

As a product manager, you’re probably struggling with collecting and managing feature requests for your product. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. Feature updates and enhancements.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

MARCH 25, 2022

An in-app survey is a short questionnaire triggered contextually and used to collect specific customer feedback about the user experience or the product. Well-executed visually and triggered contextually it can provide your product team with valuable feedback. In-app survey tools show you the analytics side in real-time.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Product Research 96

Userpilot

JANUARY 29, 2023

Product experience (PX) refers to the entire customer journey within a product and how it shapes the customer’s perception of the product. It encompasses everything that shapes the user experience before and after the purchase. What is product experience? Consider a few of them.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

MAY 26, 2022

This should start as soon as the customer gets their hands on the product. Consider a welcome screen that takes the user down one of the branched experiences, just like the one in Notion. Notion offers personalized user education paths. Self-service. Create user onboarding flows with Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Research Software Education 98

Userpilot

NOVEMBER 22, 2022

You should find a customer education tool that allows you to try out different content types and embed learning directly in-app. A customer education strategy is a process of teaching your customers about your product or service throughout the customer journey. Example of a user persona for a Product Manager.

Education 97

Education User Testing Customer Feedback Customer Experience 97

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Amplitude

NOVEMBER 4, 2020

At Amplitude, we’re big believers in aligning product teams to a standard North Star Metric. By using analytics in Amplitude, our team found our customers’ retention was related to how often they learned something from an Amplitude chart and shared that learning with their network. For Improving Analytics Productivity.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Mind the Product

SEPTEMBER 25, 2017

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. This growth demonstrates that both users and product teams are realising value from embedded analytics.

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Embedded Analytics Data Visualization Analytic Tools Reporting Tools 88

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. What does self-service support entail?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

JULY 27, 2022

Feedback is essential for SaaS companies because it helps product teams improve the user experience. Product managers prefer active feedback because it’s targeted, contextual and specific. Uncover customer pain points and eliminate friction from the product, resulting in a better user experience.

Feedback Software 97

Feedback Software User Testing Customer Feedback Analytic Tools 97

Indicative

OCTOBER 23, 2020

Every team — from product to marketing, and IT to engineering — is generating data. A strong analytics stack is foundational to being able to make sense of it all. Investing in a robust and efficient analytics stack is a necessity for a modern business in order to compete. What Technology Do You Need in Your Stack?

Embedded Analytics 141

Embedded Analytics Analytic Tools Data Visualization Reporting Tools 141

Gainsight

SEPTEMBER 1, 2021

Because most SaaS companies are built on subscription, freemium, free trial, and contract models, the key to growth now lies within your product—and the secret code sits in your user’s experience. Why are SaaS companies shifting focus to product growth strategies? Construct rock-solid customer feedback loops.

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective self service support tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your self service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

NOVEMBER 29, 2022

. – Use an onboarding checklist to get new users to the activation point faster. – Track product usage to identify inactive users and engage them. – Collect customer feedback throughout the customer journey to improve user experience. What is customer churn data? Prevent customer churn.

Data Visualization 104

Data Visualization Customer Feedback User Testing Customer Experience 104

Userpilot

DECEMBER 6, 2022

Reverse trials: Combining aspects of the above, a reverse trial provides customers with a time-boxed free trial – including access to paid capabilities – which reverts to a freemium product after the free trial ends. There are a huge variety of product trials available. What is the product onboarding process?

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

Mind the Product

MARCH 7, 2019

While working on a knowledge management solution aimed at custom support and sales teams, we integrated with several customer support desks and CRM. Below are some of our learnings, as well as approaches and practices that product managers can look at as they start thinking about the integration of their SaaS software.

Reporting Tools 149

Reporting Tools Data Visualization Customer Experience User Testing 149

Userpilot

FEBRUARY 26, 2024

Let’s explore these top features: No-code in-app surveys : Short questionnaire surveys like NPS, CSAT, and CES to help measure customer loyalty , satisfaction level, and experience without coding. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JULY 31, 2023

User segmentation features allow you to personalize them for different user personas or cohorts. WalkMe supports analytics features such as Tracked Events, Session Streams, User Recordings, and AI Predictive Analysis to gain actionable insights into user in-app behavior. WalkMe analytics. WalkMe survey.

Data Visualization 96

Data Visualization Embedded Analytics Analytic Tools Feedback Software 96

Userpilot

NOVEMBER 29, 2023

Heatmaps revolutionized product analytics when they first came to the scene. But product teams have much more advanced analytics at their disposal. Now, heatmap alternatives offer greater insight into user behavior and preferences. Improve user experience and deliver more value. What is a heatmap?

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Embedded Analytics 95

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. International Users : Those with an international user base will be better served by other adoption platforms on the market.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

TL;DR Userlane is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. Product usage analytics : An indirect feedback feature to track user interactions and identify popular and overlooked features.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

Advanced segmentation options such as need-based and behavioral segmentation to personalize your user’s experience based on their needs and goals. Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc.

Data Visualization 52

Data Visualization Embedded Analytics Customer Experience Analytic Tools 52

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for customer experience and it comes with features such as user segmentation, Interactive user guides, in-app support, and self service support. Product Analytics : Lou Assist doesn’t have any product usage analytics capabilities.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for customer satisfaction and it comes with features such as user journey mapping, self service support, in-app support, and Interactive user guides. GainsightPX is one of the most prominent product experience platforms in the market. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 18, 2024

TL;DR Userlane is a good choice for onboarding automation and it comes with features such as user segmentation, onboarding checklist, self service support, and user journey mapping. Though the right tool will depend on your business goals and needs, here are the must-have features for any onboarding automation tool.

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Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52