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Investigative Reporting is Product Management

Feedback Loop

Ari Zelmanow is Head of UX Research for Twilio's Communications business. A retired police detective turned market detective, Ari now investigates human behavior as it relates to shopping, buying, and using products to deliver valuable outcomes for businesses.

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Product Feedback Survey Templates for SaaS [+ Examples]

Userpilot

Product evaluation survey to gather comprehensive feedback on specific product features or experiences. The product feature request survey to let customers provide feedback and ideas for new product features. Bug report survey to collect feedback on bugs, issues, or technical glitches to improve user experience.

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What are Customer Pain Points and How to Properly Address Them

Userpilot

Follow up on customer pain points by notifying them of any product improvements you’ve made and closing the feedback loop. The State of SaaS report found that 76% of the 100 SaaS applications reviewed have a friction-based sign-up flow. State of SaaS Report Findings. Create cluster reports. Conclusion.

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How do market researchers add experimentation to drive better business outcomes?

DISQO

Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. As someone who did market research for a decade, the last half while at Toyota, I saw this first-hand. Make small bets, via experimentation.

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How do market researchers add experimentation to drive better business outcomes?

DISQO

Whereas many organizations have deep and meaningful expertise doing large-scale market research, their findings are hitting critical limitations. As someone who did market research for a decade, the last half while at Toyota, I saw this first-hand. Make small bets, via experimentation.

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9 Key Responsibilities of Product Operations

ProductPlan

The role builds a foundation of excellence through metrics, infrastructure, business processes, best practices, budgeting, and reporting. A product ops manager (or team) exists to support the product team by: Facilitating user interviews and other market research. Strengthen Product Feedback Loop.

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Innovating in Mature Markets – 6 Product Lessons from Padman

Mind the Product

Understand Your Competitors Through Market Research. In Arunachalam’s case, as he was entering at the late majority stage of the sanitary pad market, he spent a lot of time understanding the strengths and weaknesses of his competitors before deriving his unique selling point – cost effectiveness.