Userpilot

JULY 13, 2023

It informs you whether your product growth is fine or if you should make tweaks to improve results. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula.

Onboarding KPIs 84

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 84

Userpilot

AUGUST 29, 2022

With sentiment analysis, you can discover essential customer insights, identify customer pain points, and modify your products and services accordingly. Customer sentiment is how your customers feel about your products, services, and or your brand in general. Collect direct customer feedback. What is customer sentiment in SaaS?

Feedback Software 79

Feedback Software Customer Experience Customer Feedback Product Research 79

Userpilot

NOVEMBER 27, 2023

Both metrics are important to track if you want to implement a successful product retention strategy. In this article, we will cover: Formulas to calculate each of these metrics. Other important metrics related to churn and retention efforts. Close the feedback loop so customers know their opinions matter.

Product Research 74

Product Research Data Visualization Feedback Software Analytic Tools 74

Userpilot

JANUARY 15, 2024

You can measure customer experience within the fintech industry using periodic surveys, post-interaction surveys, and funnel analysis. Userpilot, Zendesk, and LiveAgent are the three best tools to consider when trying to improve the customer experience for those using your fintech products or services.

Analytic Tools 73

Analytic Tools Feedback Software Reporting Tools Data Visualization 73

Userpilot

MARCH 2, 2022

Much of product success depends on your marketing team but business decision-making and progress evaluation are crucial to keeping your company focused on the right path towards sustainable growth. So, let’s see how you can implement SaaS OKRs successfully to track progress towards these goals and drive product growth.

Feedback Software 98

Feedback Software Onboarding KPIs Reporting Tools Product Research 98

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. In this article you’ll learn about: Ways to measure SaaS products. Activation metrics you can track: activation rate.

Onboarding KPIs 87

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 87

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Use surveys , interviews, and focus groups to gather qualitative data about their needs, pain points , and preferences. Let’s get right to it!

User Testing 72

User Testing Product Research Customer Experience User Experience 72

Userpilot

JANUARY 17, 2023

If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. Value realization is when a customer experiences and recognizes the value of your product or service. Time to live.

Feedback Software 87

Feedback Software Research Software Onboarding KPIs Customer Experience 87

Userpilot

MARCH 29, 2023

Unlike customer satisfaction surveys , NPS indicates customer loyalty and brand sentiment in the long run. The best time to run a survey is after meaningful transactions with your shop. How to use NPS to boost sales Send customers who answered the NPS survey a follow-up question so you can make sense of the score they provided.

Product Research 65

Product Research Customer Feedback Customer Experience Onboarding KPIs 65

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. For a good CX strategy, you should: Use welcome surveys to understand customers’ needs and expectations. It showcases customers’ steps, emotions, and perceptions while they engage with the product.

Data Visualization 71

Data Visualization Analytic Tools Feedback Software Product Research 71

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates. The higher the customer retention rates, the more customers are satisfied with your product, and vice versa.

Customer Experience 78

Customer Experience Customer Feedback User Testing Data Visualization 78

Userpilot

SEPTEMBER 12, 2022

Satisfied customers won’t complain or cause any trouble but are also less likely to promote you, engage with your content, or respond to your surveys without incentives. You can’t measure customer delight with one metric. Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop.

Feedback Software 92

Feedback Software Analytic Tools Customer Experience User Testing 92

Userpilot

SEPTEMBER 12, 2022

In a nutshell, there are two types of NPS surveys: transactional and relational. It’s aimed to understand how likely customers are to recommend your product to a friend/colleague on a scale of 1-10. Userpilot can help you create rNPS and tNPS surveys to measure customer loyalty code-free. Book a free demo to get started!

Feedback Software 86

Feedback Software Product Research Onboarding KPIs User Testing 86

Userpilot

AUGUST 2, 2023

Choose metrics to track the success of the engagement strategy. 12 Customer engagement strategies for driving retention: Personalize the onboarding process for new users to boost engagement. Engage users right from the start of their journey with onboarding checklists. Improve feature engagement with interactive walkthroughs.

Feedback Software 75

Feedback Software User Testing Customer Experience User Friction 75

Userpilot

SEPTEMBER 11, 2023

It, along with product analytics , offers a comprehensive view of your customers and products and lets you make better data-driven decisions. Increased customer lifetime value by analyzing customer behavior and tailoring product offerings accordingly. Ideas from feature request surveys for developing product roadmap.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Customer Feedback 88

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 88

Feedback Software Analytic Tools Customer Experience User Testing 88

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Tracking it tells you what product features are popular, how much time users spend in your website or app, where they click, and the overall level of user interaction.

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Customer Feedback 87

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? When it comes to early-stage customer retention strategies, you have several ideas to try out: Personalizing the onboarding experience to shorten time to value. Collecting feedback and closing the loop to build trust.

Product Research 72

Product Research Onboarding KPIs Customer Experience Data Visualization 72

Userpilot

SEPTEMBER 29, 2022

What exactly is product value? What can product managers do to measure and increase it? Product value is how well your app helps customers achieve their goals compared to competitors. It highlights the benefits of the product and its advantages for the prospective customer. What is product value? Book the demo !

User Testing 86

User Testing Product Research Feedback Software Analytic Tools 86

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Personalize the onboarding process according to users’ JTBD. Help customers gain full value from your product. Userpilot’s many features help you implement robust personalization strategies.

Feedback Software 84

Feedback Software Analytic Tools Research Software Customer Experience 84

Userpilot

JULY 29, 2021

It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. P ersonalized customer engagement leads to a domino effect on product metrics like: User sentiment (Net Promoter Score NPS ). As they progress, they interact with your product and brand across different digital channels.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. Using segmentation and tracking feature usage to measure engagement.

Data Visualization 79

Data Visualization Feedback Software Analytic Tools Customer Experience 79

Userpilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Passives give a score of 7 – 8 and are moderately satisfied with your product but lack the passion of the promoters.

Data Visualization 86

Data Visualization Feedback Software Product Research Analytic Tools 86

Userpilot

SEPTEMBER 15, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. In this article you’ll learn about: Ways to measure SaaS products. Activation metrics you can track: activation rate.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

Userpilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? Unmet customers’ needs to inform your product roadmap. User analysis shows how users experience the product, what they like, and why they churn. Learn which features customers use the most and what features they might need.

Customer Feedback 88

Customer Feedback Data Visualization User Testing Analytic Tools 88

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy isn’t a metric you can measure. But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. Customer success and intimacy go hand-in-hand.

User Testing 93

User Testing Feedback Software Research Software Analytic Tools 93

Userpilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback. What is real-time customer feedback?

Feedback Software 82

Feedback Software Customer Feedback Customer Experience User Testing 82

Userpilot

JULY 27, 2021

NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. How your product is serving your users’ needs. Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. Get a Userpilot Demo and get started now!

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

JULY 18, 2022

If you aren’t and want to boost these metrics, this article is for you! Loyalty is often measured through NPS and other similar surveys. Trigger onboarding checklists and drive users to their activation points. Who says onboarding has to stop once users have reached activation? Some of them never would.

Feedback Software 77

Feedback Software Analytic Tools Research Software User Testing 77

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life. Why is user adoption important?

Analytic Tools 74

Analytic Tools Feedback Software Research Software Data Visualization 74

Userpilot

JULY 8, 2022

Ever wondered what your users think about your product’s features, UI design, and quality? Product experience insights help you understand how customers feel about your product, and how they react and interact with it. Product analytics helps you observe how users engage with your product. What is PX?

Data Visualization 88

Data Visualization Customer Feedback Customer Experience Feedback Software 88

Userpilot

SEPTEMBER 16, 2022

A customer-focused culture prioritizes customers over products. Product-focused companies want to create the best products and become leaders in their market. Customer-focused businesses do that as well, but their motivation is the customer’s needs, while product-focused companies are just after the bottom line.

User Testing 91

User Testing Customer Feedback Customer Experience Feedback Software 91

Userpilot

MARCH 29, 2023

How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. acquisition channels), product data (e.g.,

Data Visualization 77

Data Visualization Analytic Tools Embedded Analytics Feedback Software 77

Userpilot

JUNE 16, 2022

The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. Product marketers can also use CX data to create better strategies to boost initial user engagement and attract relevant prospects. What’s the value of it?

Data Visualization 96

Data Visualization Analytic Tools Customer Experience Feedback Software 96

Userpilot

OCTOBER 21, 2022

Boost product growth. Although you can’t measure customer confidence, NPS surveys and upsell rates are great metrics to see how many customers trust your brand. The best practices for building customer confidence include: Using advanced segmentation to personalize the product experience and build trust.

Feedback Software 92

Feedback Software User Testing Customer Experience Customer Feedback 92

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? SaaS marketing is the marketing process applied to generate demand and drive adoption and retention for SaaS products and apps. Sounds simple, right? Not necessarily. What is SaaS marketing?

Feedback Software 104

Feedback Software User Testing Product Research Customer Experience 104

Userpilot

JANUARY 3, 2023

How to identify churn risk signs hiding in your product: Talk to your customer success team. Identify decreasing product usage data. Collect user feedback at every stage of the customer lifecycle. Analyze the feedback to pinpoint patterns that could lead to churn. NPS and CSAT surveys come in handy here.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Data Visualization 79