Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. This article guides you to make an excellent CX strategy with best practices and tips. How to build a CX strategy?

Data Visualization 76

Data Visualization Analytic Tools Feedback Software Product Research 76

Alchemer Mobile

DECEMBER 8, 2022

However, we don’t necessarily recommend this strategy because ultimately, you want to use the Love Dialog at strategic points to gain insight into the customer experience rather than just superficially boost your metrics. When someone gives feedback (whether negative or positive), it’s critical to follow up. Bonus reading.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Userpilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. Here are some best practices for collecting customer feedback.

Customer Feedback 81

Customer Feedback User Testing Customer Satisfaction Customer Experience 81

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? This post lists the different questions to ask users on your survey concerning their experience with your software. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. What are user experience surveys?

Customer Feedback 84

Customer Feedback Product Research Feedback Software User Testing 84

Userpilot

APRIL 18, 2023

But how do you create a customer success strategy that works? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. A customer success strategy is beneficial to increase customer retention, boost customer lifetime value, expand WOM , and enhance your product experience.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience User Testing 93

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! The strategy should also have information about the UX team, processes, and guidelines.

Research Software 85

Research Software Analytic Tools Feedback Software User Testing 85

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 85

Data Visualization Feedback Software Customer Feedback User Testing 85

Userpilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Then you are in the right place! Let’s get right into it!

Product Research 77

Product Research Onboarding KPIs Customer Experience Data Visualization 77

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. Sounds simple, right? Not necessarily. What is SaaS marketing? What are SaaS best practices?

Feedback Software 109

Feedback Software User Testing Product Research Customer Experience 109

Alchemer Mobile

DECEMBER 21, 2022

Retarget using behavior and mobile customer engagement history Retarget based on shifts in sentiment Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Let’s jump right in.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

SEPTEMBER 12, 2022

Investing in customer delight is a great business strategy to: Engage customers until they become loyal promoters. Drive positive WOM. Satisfied customers won’t complain or cause any trouble but are also less likely to promote you, engage with your content, or respond to your surveys without incentives.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience User Testing 95

Userpilot

MARCH 19, 2024

As you’re gradually releasing the feature, gather qualitative user feedback via in-app surveys and use analytics to gain a detailed understanding of the feature usage and its impact on product performance. In the meantime, it’s tested thoroughly to ensure it’s bug-free and delivers a positive user experience.

Product Research 94

Product Research Onboarding KPIs User Testing Feedback Software 94

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Collect feedback with in-app surveys and take action. Creating NPS surveys in Userpilot. How to build a good user adoption strategy If you’re clueless about the adoption process in your company.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Data Visualization 79

Userpilot

NOVEMBER 27, 2023

Both metrics are important to track if you want to implement a successful product retention strategy. There are several ways you can gather and analyze churn and retention data; through methods such as cohort analysis , retention tables, path analysis , and feedback tools. Trigger satisfaction surveys with Userpilot.

Product Research 79

Product Research Data Visualization Feedback Software Analytic Tools 79

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. Decide on customer engagement strategies to implement at each touchpoint.

Feedback Software 80

Feedback Software User Testing Customer Experience User Friction 80

Userpilot

APRIL 22, 2024

But what strategies work? Sending in-app surveys to gather relevant feedback and iterate your strategy. Triggering exit surveys to understand reasons behind churn and improve customer experience. Triggering exit surveys to understand reasons behind churn and improve customer experience.

Analytic Tools 74

Analytic Tools Feedback Software Research Software Customer Experience 74

Userpilot

AUGUST 5, 2023

In this article, we’ll explore effective strategies to convert NPS passives into enthusiastic promoters who’ll advocate your product or service. There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately.

Data Visualization 91

Data Visualization Feedback Software Product Research Analytic Tools 91

Userpilot

FEBRUARY 21, 2023

Here are four steps for building a user adoption strategy: Do customer research and create user personas. Collect feedback with in-app surveys and take action. Creating NPS surveys in Userpilot. How to build a good user adoption strategy If you’re clueless about the adoption process in your company.

Analytic Tools 65

Analytic Tools Feedback Software Research Software Data Visualization 65

Userpilot

AUGUST 21, 2021

In this article, we shall discuss what feature engagement is for SaaS companies, how to measure it, and the best strategies that help you to improve feature engagement for your SaaS. Collect and act on customer feedback to improve product features and user engagement. Use micro surveys to collect quantitative and qualitative feedback.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

JANUARY 22, 2024

TL;DR A product marketing framework is a structured but flexible approach to positioning and promoting your product. The framework is a roadmap for creating a winning product marketing strategy that drives effective resource allocation and provides a flexible foundation for growth. A good growth strategy is also data-driven.

Feedback Software 92

Feedback Software Research Software Analytic Tools Product Research 92

Intercom, Inc.

MARCH 16, 2021

The typical support “strategy” is to let common issues roll in for your support team to address. With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

FEBRUARY 28, 2023

TL;DR Customer feedback is all the insights and opinions you get from users about their customer journey experience and interactions with your product. Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them.

User Testing 83

User Testing Customer Feedback Feedback Software Product Research 83

Userpilot

AUGUST 20, 2022

It drives customer loyalty, positive word of mouth, and user engagement. Although customer success (CS) leads to a positive experience (which benefits customer love). Customer love improves word of mouth, positive reviews, customer retention , customer loyalty, and customer stickiness. Positive reviews.

Feedback Software 85

Feedback Software Customer Experience Customer Feedback User Testing 85

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. You can measure customer experience within the fintech industry using periodic surveys, post-interaction surveys, and funnel analysis.

Analytic Tools 77

Analytic Tools Feedback Software Reporting Tools Data Visualization 77

Userpilot

MARCH 29, 2023

How can you use NPS eCommerce to gain qualitative feedback as part of your online store strategy? Unlike customer satisfaction surveys , NPS indicates customer loyalty and brand sentiment in the long run. The best time to run a survey is after meaningful transactions with your shop. A responsive customer support service.

Product Research 69

Product Research Customer Feedback Customer Experience Onboarding KPIs 69

Userpilot

MARCH 24, 2024

Reduce churn : Users are far more likely to stick around when they have a positive, frictionless experience with your product. One good thing about this flow is that it includes a feedback loop —if the user doesn’t fill in the form, they are directed back to a previous step, and not to a dead end. Referral user flow.

Data Visualization 96

Data Visualization Customer Feedback Analytic Tools User Testing 96

Userpilot

OCTOBER 16, 2022

But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. Our 15 customer intimacy strategies include the following: Mapping the customer journey and listing all touchpoints to get a holistic view of the user journey. NPS surveys explained. Product adoption rate.

User Testing 96

User Testing Feedback Software Research Software Analytic Tools 96

Gainsight

AUGUST 22, 2021

Product-led growth (PLG) strategies are making waves in the SaaS industry—and that’s good news for SaaS product leaders and managers. By placing your product at the center of your growth strategy, your team can boost customer satisfaction, increase renewals, and lower acquisition costs. What is a product-led growth strategy?

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

Userpilot

NOVEMBER 10, 2022

Understanding pain points helps you avoid customer dissatisfaction , make product improvements that meet customer needs , and help you align your marketing strategy better. To address customer pain points, run in-app surveys to ask customers for direct feedback. Send out the survey or interview 1-on-1.

User Friction 86

User Friction Customer Experience User Testing Product Research 86

Userpilot

SEPTEMBER 29, 2022

The value proposition is the summary of the positioning strategy. You can estimate it with Product-Market Fit ( PMF ) and Net Promoter Score ( NPS surveys ), by collecting qualitative feedback and tracking product usage. If not, refine your positioning strategy. Let’s dive in! Book the demo !

User Testing 91

User Testing Product Research Feedback Software Analytic Tools 91

Userpilot

AUGUST 11, 2022

So whether you’re hiring for a customer success (CS) position or applying for a role in this department, this guide will give you clarity on what CS managers do and how to make the most out of your time. Collecting customer feedback and closing feedback loops. Mapping customer success journeys to spot and remove friction.

Feedback Software 94

Feedback Software Research Software Analytic Tools User Testing 94

Userpilot

MARCH 6, 2024

ABM for SaaS : Implementing Account-Based Marketing strategies to target high-value customers with personalized campaigns, nurture them, and make them more valuable for your business. User Research for Insights : Conduct user research to gather direct insights and adapt products and strategies based on their specific needs and pain points.

Feedback Software 88

Feedback Software Research Software Analytic Tools Product Research 88

Userpilot

AUGUST 28, 2023

Collecting customer feedback through in-app surveys, analyzing feedback , and taking action to enhance the overall experience. Using in-app Net Promoter Score (NPS) surveys to measure satisfaction , identify areas of improvement, and enhance the brand experience. Create and trigger in-app surveys with Userpilot.

Branding 86

Branding Customer Experience Feedback Software Data Visualization 86

Userpilot

APRIL 24, 2024

This enables SaaS teams to adjust strategies promptly for optimal performance. A survey conducted by Authority Hacker has found that 85% of marketers use AI to write content. And differentiate between positive, neutral, and negative feedback. Hotjar has used AI to enhance its feedback capabilities.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Userpilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. It involves market research, goal setting, and the development of your go-to-market strategy.

Product launches 99

Product launches Product Research Data Visualization Research Software 99

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! Product strategy defines who we are building for, what to build, and how to build it. Goals are important aspects of the product strategy.

Product Research 89

Product Research User Testing Customer Feedback Research Software 89

Userpilot

MAY 23, 2023

Hence, AI customer experience uses artificial intelligence to create memorable and positive experiences they will love. Ultimately, that’ll put you in a fantastic position to create a personalized customer experience based on real user needs. Automatically close the feedback loop to improve customer satisfaction What is this?

Analytic Tools 83

Analytic Tools Feedback Software Research Software Customer Experience 83