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How to Collect and Manage Feature Requests in SaaS

Userpilot

To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. Make your product roadmap public so users can add and vote for their preferred ideas. Here’s how to manage product feature requests: gather all feedback from your various channels in one platform.

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Best Product Feedback Form Examples For Collecting Customer Feedback In-app

Userpilot

The former is your conscious effort to get feedback from customers. The latter is an invitation for customers to provide feedback without you asking for it. Having both improves your feedback management system by decreasing the friction existing between the ability for users to share feedback and your organization to collect it.

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The Role of Customer Success Teams

The Product Coalition

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Retention = profits. Better data.

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Customer Feedback Repository: Definition, Types, Tools, and How to Set One Up

The Product Coalition

Increased collaboration A feedback repository can encourage cross-functional collaboration across your company. Here’s who can be involved: Product teams usually set up the feedback management system and use the resulting feedback data to prioritize features, write feature specifications, create wireframes, and prototyping.

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The Complete Guide to Managing User Feedback

To build better products, you need to listen and act on user feedback. Having an effective feedback management system can help! Discover ways of consistently gathering user feedback, prioritizing ideas, planning your roadmap, and closing the feedback loop.

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Feedback Prioritization: 6 Steps How to Prioritize Customer Feedback

Usersnap

And how could you do it without a solid feedback management system ? Juggling feedback can often leave us scratching our heads, wondering if we’re fixing a leak while ignoring the iceberg ahead. Aligning feedback with your product’s raison d’être ensures you remain on course.

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User Feedback: Your Secret Product Growth Weapon (And How to Use it Right)

Userpilot

Always sort feedback into categories: (i) whether it’s solicited or unsolicited , (ii) the types of the user (role, use case, company account vs. individual, plan) giving it , (iii) the types of issue being raised , (iv) the severity of the issue , and (v) whether it’s positive or negative feedback. Step 1: Collate and Analyze.