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Productboard founder and CEO Hubert Palan on mastering product strategy

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. The best way to know your customers is through feedback. How to use technology to create something. Use it to make better product decisions.

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Built for you: Behind conversation topics and custom reports

Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. In previous episodes, we’ve heard how many of the features and updates we build are based on customer feedback. This is the most important part, I think.

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