Business of Software Conference

OCTOBER 11, 2023

Why these questions should be asked Feedback, performance, and competitor relations Feelings (pride or jealousy) about own company and others Relevance of important values and aspirations Exact choices: Extract the choices that your company makes as attributes What does the company do? What are people doing right now?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

DECEMBER 21, 2021

Amanda Renteria , CEO for Code for America. Code for America’s Amanda Renteria on defining the citizen experience. Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. Amanda Renteria, CEO of Code for America, is a firm believer in this idea.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Intercom, Inc.

JANUARY 5, 2023

He’s worked to improve the call center experience in the 1990s, becoming Amazon’s first Worldwide Vice-President of Customer Service, and, in the early 2000s, started a CX consulting firm, Driva Solutions, which helps businesses create great experiences to this day. It’s a business tax software company called Xero.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

nulab

SEPTEMBER 2, 2022

Many jurisdictions have specific laws and regulations governing the termination of employment. It’s a way to collect valuable feedback : the offboarding process is an opportunity to collect feedback from departing employees about their experience with the company. Review contracts and NDAs. It’s the law.

Weak Development Team 104

Weak Development Team Software Review Feedback Software Document 104

Gainsight

JANUARY 8, 2021

” Companies with well-built solutions are discovering when they partner with equally good and complementary products; the results are outstanding. That happened when Adobe’s top-performing Product Adoption Team combined efforts using their Audience Manager with Gainsight’s PX solution. Analytics-Driven Success.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs User Testing 52

The Product Coalition

SEPTEMBER 20, 2020

TL; DR: 11 Proven Stakeholder Communication Tactics Stakeholder communication: It is simply not enough for an agile product development organization to create great code and ship the resulting product like a clockwork. A too frequent Sprint Review, for example, every week, tends to wear off quickly, as not much novelty can be provided.

Data Visualization 111

Data Visualization Technical Review Reporting Tools Software Review 111

People-First Product Leadership

SEPTEMBER 17, 2023

To ensure I hit all the key topics, I asked individuals across the organization to do a review - anchoring on people the new PM would be working with directly. Sign up for internal training that covers company-wide policies and systems. What are some tricky points to keep in mind when exploring point solutions?

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

The Product Coalition

JANUARY 20, 2020

we have created a list of the best video production companies in 2020 based on the complex research of the company’s profiles, customer reviews, and rankings on authoritative B2B information web-resources, such as Clutch, GoodFirms, DesignRush, IT Firms, and others. Feel intimidated by the notion of creating an explainer video?

Research Software 78

Research Software Feedback Software User Testing Product Research 78

Userpilot

FEBRUARY 15, 2023

What are the best product analytics tools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications. Want to learn how?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Intercom, Inc.

MARCH 12, 2020

What has changed, however, is the underlying technology that powers these interactions and, ideally, makes them a lot smoother than the bygone days of toxic hold music. And while more paths of communication mean more opportunities to make a positive impact, they also require you to tailor the right messaging to the right channel.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Userpilot

AUGUST 5, 2023

Manual integration requires the developers to write custom code, which is labor-intensive, costly, and inflexible. Many tools offer out-of-the-box integrations that allow seamless 2-way data exchanges without coding. SaaS businesses collect tons of customer data via different channels.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

MAY 12, 2024

TL;DR Mixpanel is a simple and powerful product analytics tool that allows product teams to track and analyze in-app product engagement. Slice and dice data to uncover trends and see live updates on how people use your app. Let’s dive in! In addition, it lets you explore data freely without using SQL.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

MAY 17, 2024

TL;DR Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and mobile app traffic and events, currently as a platform inside the Google Marketing Platform brand. Slice and dice data to uncover trends and see live updates on how people use your app.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Product Management Lessons from the Trenches

DECEMBER 17, 2018

They don’t like to type, are not good spellers, don’t read your help tutorials, and don’t want to figure out your app?—?your your users want to just tell your app what they want and have your app deliver on the request. NLP tools take unstructured data?—?whether from social media posts or survey responses)? Who uses it?

Technical Review 30

Technical Review Feedback Software Artificial Inteligence User Testing 30

Userpilot

MAY 12, 2024

TL;DR Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Plus, the platform uses sophisticated data science capabilities to help you make better-informed, data-driven decisions to improve user experience. Let’s dive in! But it isn’t without flaws.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MAY 12, 2024

TL;DR Amplitude is a powerful analytics tool that gives organizations in-depth, real-time insights into product usage and user behavior. Are you wondering if Amplitude is the right product analytics tool for you? User reviews reveal that the Growth plan starts at $995 per month. Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools? Let's get started… TL;DR.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

The Product Coalition

MAY 25, 2018

A bit background on myself; I’ve been working in the agile industry, making software for 12 plus years now, and mainly with fast growing venture capital fund and startups in Berlin or with large corporate organizations. Then you start building the product, [and] you deliver the product by shipping code to resilience system at will.

Webinar 60

Webinar Agile Product Research Customer Experience 60

Userpilot

DECEMBER 12, 2023

Looking for a good user analytics tool and wondering which one of Pendo, Appcues, and Amplitude is the best option for your SaaS company? There are plenty of tools for user analytics on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Pendo!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Feedback 52

Modus Create

APRIL 14, 2020

There is no shortage of guides published about how to build a design system. However, many of these guides do not pay enough attention to a crucial step in building a design system: user research. I’ll discuss why including user research in your design system process is an absolute must.

Research Software 52

Research Software Analytic Tools Feedback Software Systems Review 52

Userpilot

AUGUST 16, 2023

How to promote data democratization in your SaaS business to improve decision-making ? Establishing robust data governance practices and data protection measures are additional challenges involved in data democratization. The choice of tool stack should be based on staff data literacy and organizational needs.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Intercom, Inc.

MARCH 31, 2022

One of them was Intercom Surveys – a tool that connects you to valuable customer insights and enables you to turn those insights into action in real-time. Intercom Surveys was, curiously enough, the result of survey, one we had sent to our users to gather their feedback on one of our features. Liam Geraghty: Okay. Let’s see.

Feedback Software 118

Feedback Software Product Research Reporting Tools Research Software 118