Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Product and design/UX folks are barred from ever showing any more prototypes to paying customers.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Centercode

AUGUST 7, 2020

They’re using Centercode solutions to improve opportunity costs, bring down support costs, and decrease returns — amounting to a 40% reduction in costs overall. But without repeatable processes — and specific tools to support them — providing those insights takes a back seat to beta’s many moving parts.

User Testing 78

User Testing Product Research Reporting Tools Testing 78

Amplitude

JANUARY 27, 2021

All teams look at their own version of quantitative data—new sales, leads, net retention, crash burn, uptime, active users—but not all teams actively pair this data with qualitative feedback from customers. Generate ideas and insights that will help create more informed business solutions. Do customer feedback follow-up.

User Testing 90

User Testing Customer Feedback Customer Experience Data Visualization 90