Intercom, Inc.

OCTOBER 1, 2022

A customer self-service offering is key to empowering customers with information while also reducing the burden on customer service professionals. What is a customer self-service portal? What are the benefits of a customer self-service strategy?

Data Visualization 104

Data Visualization Customer Experience Research Software User Testing 104

ProductPlan

MAY 30, 2019

What is working backwards? The key to working backwards is crystalizing where you want to end up. The key to working backwards is crystalizing where you want to end up. This means diving into the details of what the desired end result should be (more sales, happier customers, easier workflows, etc.), Try it Free.

User Testing 89

User Testing Research Software Customer Experience Data Visualization 89

PMLesson's Ace the PM Interview

MAY 6, 2022

We sat down with security and cybersecurity engineers from some of the top tech companies including Google, Meta, Amazon, and more to clarify what's actually asked in the security engineer interview and how to prepare. Security engineering interviews are some of the toughest in the tech industry.

Engineering 52

Engineering Software Review Technical Review Research Software 52

ProductPlan

MAY 7, 2019

What is a north star metric? Optimizing your efforts to grow this metric is key to driving sustainable growth across your full customer base,” says Sean Ellis of GrowthHackers. Try it Free. Enterprise. Integrations. Roadmaps. / Are North Star Metrics Leading You Astray? Are North Star Metrics Leading You Astray? Shaun Juncal.

Customer Experience 85

Customer Experience User Testing Weak Development Team Roadmap 85