article thumbnail

Built for you: Behind conversation topics and custom reports

Intercom, Inc.

We want to listen to what the market is saying back to us” Once we understand the problem clearly enough, we start exploring the solutions space, we test directly with customers, show them solution prototypes, et cetera. This doesn’t replace the place of third-party tooling like Tableau and GoodData.

article thumbnail

Productboard founder and CEO Hubert Palan on mastering product strategy

Intercom, Inc.

I got an MBA and tried several startups – some failures under my belt there – and then ended up at a company in the business intelligence space called GoodData. Steve Blank, the father of Lean Startup, was my professor at Berkley and he got me into, “You need to get out of the building and test and iterate.”